What are the responsibilities and job description for the Bike Mechanic position at Bootdoctors?
About Bootdoctors:
At Bootdoctors, we believe Outside is Better. Founded in Colorado in 1958, we're one of the leading outdoor specialty retailers in the nation with more than 50 locations across Colorado, Utah, Washington, and Montana. We help people experience the mountain lifestyle through authentic relationships, expert knowledge, and genuine passion for what we do. From retail merchandise and rental services to year-round outdoor businesses, we're driven by innovation and an unmatched commitment to the outdoors.
Our Values:
We are welcoming - We meet people where they are without judgment, setting up everyone from seasoned veterans to first timers for success with quality equipment and great service.
We are ambassadors of lifestyle - We want our guests to discover and embrace the mountain lifestyle through the people, environment, and communities that make it special.
We are rooted in experience - We maintain the quality service, authenticity, and expertise that our guests value by honoring our history and what made us special.
We are one team - We create a great workplace through collaboration, problem-solving, accountability, and recognizing accomplishments as unique contributors to our success.
We are always evolving - We embrace change and continuously look for ways to meet evolving customer expectations and stay relevant in our industry.
Summary Description: This position is responsible for expertly providing quality tune-ups and repairs, building bikes, and giving world-class customer service which contributes to the success of the team and the entire company.
Essential Functions:
- Serve as a knowledgeable resource to our customers
- Demonstrate a professional standard of customer service
- Relate to and work with the customer to assess service needs
- Inspect, repair, and service customers' bicycles
- While working with the customer, assist in generating bike and accessory sales
- Complete accurate paperwork
- Prioritize work orders in an efficient manner to expedite service
- Remain current on industry products and trends, and demonstrate knowledge of products
- Protect company assets through loss prevention techniques
- Work in a safe manner
- Other duties as assigned
Required Skills/Abilities:
- Passion for cycling / bicycles
- Strong customer service skills
- Minimum of 1-year bike mechanic experience in a retail store
- Previous experience with various bike components, service tools, and machinery
- Must be able to routinely lift merchandise, packages and other items of at least 50 pounds
- Ability to build all levels of bikes from the box to a safe, ride ready bike
- Ability to stand and move in an active, team-oriented environment for extended periods
- Ability to communicate fluently with co-workers and guests in accurate spoken and written English
- Basic computer skills
- Commitment to exceptional customer service
- Ability to work a flexible schedule; including nights, holidays and weekends
The Perks and Benefits: ( * Benefits for Year Round Full-Time Employees)
- Free Employee Ski Pass
- Medical, Dental, and Vision insurance*
- Employer Paid Basic Life Insurance and AD&D*
- Voluntary Life Insurance (Employee/Spouse/Child)*
- Health Care and Dependent Care Flexible Spending Accounts*
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off*
- Paid Sick Time (State applicable)
- Paid Parental Leave*
- Short-Term and Long-Term Disability*
- Employee Discounts (ski, retail, outdoor industry and much more!!)
Equal Opportunity Employer:
We are an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Budgeted range starts at: $25-$28/hour. Actual pay will be adjusted based on experience.
WORKING CONDITIONS
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. (Request help with heavy or awkward boxes/products). Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb stairs and ladders, stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to walk.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
*Employee housing may be available. Please inquire with the hiring manager for details.
Salary : $25 - $28