Systems Support Analyst

Boone County, located in Columbia, MO is looking for a **Systems Support Analyst**

• APPLY HERE:** www.boonemo.gov
• Find out more about working for Boone County here:** https://youtu.be/xCtE48jgaV4
  
  

Responsibilities

• Maintain applications and provide direct support to end users essential to 911 dispatch and emergency management operations.
• Recommend and help implement improvements to processes, procedures, and workflows.
• Participate in complex special projects involving research, data analysis, and preparation of recommendations and presentations.
• Act as liaison between system users and information systems staff for the development, implementation, administration, and maintenance of applications and computer systems.
• Respond to user requests regarding system operations and provide solutions or referrals as appropriate.
• Develop and maintain technical documentation, internal operating procedures, user manuals, and instructional materials.
• Conduct user training on software applications and update training materials as needed.
• Install and maintain application software and related computer hardware.
• Provide technical assistance and troubleshoot application and system issues in alignment with established policies and procedures.
• Evaluate new software/hardware and recommend changes or upgrades.
• Participate in testing, documenting, and deploying system upgrades or new applications.
• Status:** Full-time, non-exempt, benefited
• Working hours:** Primarily Monday - Friday, 8:00 am - 5:00 pm. Hybrid workplace options available, with rotating on-call schedules.
• Qualifications:** Current CompTIA A Certification or ability to obtain certification within six months; high school diploma or GED and three years of computer systems analysis experience or related field; or equivalent combination of education and experience. Must have a clear criminal record (excluding traffic violations). Must pass an FBI criminal background check including a national fingerprint check through law enforcement agencies.
• Starting Hourly Salary Range:** $23.09 - $27.08 per hour
  
  

Join the **Boone County** team and ***Make a Difference***! Boone County Government offers a competitive benefits package that includes comprehensive health/dental/vision insurance **on day one** **(with options for medical/dental with NO employee premium!),** a pension plan, two matching deferred compensation plans, 14 paid holidays, generous sick and vacation leave, and no-cost disability and life insurance options. Boone County is a Public Service Student Loan Forgiveness qualifying employer.

Visit our website and **apply at: www.boonemo.gov.**

Columbia, MO is a thriving college town and the cultural hub of mid-Missouri, hosting popular events such as the True/False Film Festival and the Roots N Blues BBQ Festival and a diverse art, music, and restaurant scene. Columbia is the fourth most populous and fastest-growing city in Missouri with an estimated 126,254 residents in 2020. Resting upon the forested hills and rolling prairies of Mid-Missouri near the Missouri River valley, outdoor enthusiasts can enjoy the surrounding Rock Bridge Memorial State Park, Mark Twain National Forest, and Big Muddy National Fish and Wildlife Refuge, in addition to hiking over 278 miles of our local trails! Many popular destinations are a short drive away, including the Capitol of Jefferson City, the Lake of the Ozarks, Saint Louis, and Kansas City all within a two-hour drive or less.