Casino Host VIP Services

About Boomtown Casino Hotel

At Boomtown Casino Hotel, our mission is to create a workplace where our team members love to be and choose to stay! We aim to hire and retain individuals who are eager to grow within the company while building lasting friendships with both team members and guests. From back-of-house to front-of-house, management, and executive roles, we work as one united team, dedicated to delivering memorable experiences in a fun, friendly, and professional environment.

Boomtown is a premier, recently renovated hotel-casino in Reno, NV, offering an unforgettable experience. With over 500 slot machines, 10 table games, and Keno, there’s plenty of excitement for everyone. Our Best Western Plus hotel, pool, and 30,000-square-foot Fun Center Arcade cater to both big and little kids. Enjoy fine dining at our Steakhouse or grab a treat at Peet’s Coffee when you’re hungry. Plus, with our award-winning KOA campground, Mini-Mart gas station, and Gift Shop, there are endless opportunities for rewarding careers at Boomtown!

FREE MEAL DAILY

Position Overview

Boomtown Casino Hotel is seeking an energetic and personable Casino Host to deliver exceptional VIP services to guests, build strong player relationships, and grow our loyal customer base. This role is responsible for ensuring every guest enjoys a personalized and memorable visit by acting as a concierge, ambassador, and liaison between our property and valued players.

Key Responsibilities

• Proactively identify and enroll players into the Boomtown rewards database.
• Cultivate and maintain relationships with new and existing guests to encourage repeat business.
• Handle player reservations, comps, and service requests with professionalism and discretion.
• Represent Boomtown at on-property promotions and off-property events.
• Monitor player activity and use sound judgment to issue appropriate complimentaries.
• Resolve guest concerns and escalate issues when necessary to ensure satisfaction.
• Maintain player account accuracy and assist in data entry with attention to detail.
• Communicate effectively across departments and with Business Development leadership.
• Support marketing initiatives through outreach, telemarketing, and direct communication.
• Attend department meetings and contribute ideas to drive guest engagement.

Must be 21 and eligible to obtain a Nevada Gaming Card.

• Knowledge of slot and table games preferred.
• Strong interpersonal, communication, and telemarketing skills.
• Familiarity with hotel reservation systems, players club software, kiosk systems, and drawing systems a plus.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Prior experience in customer service, hospitality, or casino host roles preferred.

Ready to bring the Boomtown energy and elevate our guest experience? Apply now and join a team where your hospitality skills and personal touch make a real impact!