What are the responsibilities and job description for the Customer Success Manager position at Boomi?
Company Description
Boomi is the platform for intelligent connectivity and automation. Our mission is to connect everyone to everything, anywhere. We are dedicated to helping organizations achieve seamless integration and automation, fostering more efficient and effective operations. At Boomi, we strive to push the boundaries of what is possible through innovation and collaboration.
Role Description
This is a full-time on-site role for a Customer Success Manager located in Denver, CO. The Customer Success Manager will be responsible for ensuring customer satisfaction and success by building strong relationships with clients, understanding their needs, and providing tailored solutions. Day-to-day tasks include monitoring customer satisfaction, analyzing customer data, fostering customer retention, and delivering excellent customer service. The role involves providing strategic guidance, support, and problem-solving to enhance customer experiences and foster long-term loyalty.
Qualifications
- Customer Satisfaction, Customer Retention, and Customer Service skills
- Analytical Skills for interpreting data and understanding customer needs
- Relationship Building skills for fostering strong and effective client relationships
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and strategic thinking
- Experience in customer success or related roles is preferred
- Bachelor's degree in Business Administration, Marketing, or a related field
See job posting here:
https://boomi.com/boomi-jobs/?gh_jid=5687253004