What are the responsibilities and job description for the District Manager position at Books A Million?
District Manager Job Description
Location
This position covers our West Virginia, Virginia, Maryland, D.C. and North Carolina District.
About The Job
The District Manager is responsible for leading multiple retail store locations to deliver exceptional customer service and achieve strong sales performance. This role oversees the operational success of assigned stores by developing and motivating General Managers, ensuring brand consistency, and driving operational excellence across the district. The District Manager partners closely with store leadership, Human Resources, and the Regional Vice President to support business objectives and maintain company standards.
Role Responsibilities
Store Operations & Performance
Required Qualifications
At Books-A-Million, we believe in taking care of our employees. As part of the team, you’ll enjoy a comprehensive benefits package, including:
Books-A-Million is an equal opportunity employer committed to fostering a diverse, inclusive, and welcoming workplace. We celebrate and embrace differences, and we strive to create an environment where every individual feels valued and empowered. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.
All qualified applicants will receive consideration for employment without regard to their background or personal characteristics. We are dedicated to creating a culture of respect, equity, and opportunity for all employees, and we encourage individuals from all backgrounds to apply.
Location
This position covers our West Virginia, Virginia, Maryland, D.C. and North Carolina District.
About The Job
The District Manager is responsible for leading multiple retail store locations to deliver exceptional customer service and achieve strong sales performance. This role oversees the operational success of assigned stores by developing and motivating General Managers, ensuring brand consistency, and driving operational excellence across the district. The District Manager partners closely with store leadership, Human Resources, and the Regional Vice President to support business objectives and maintain company standards.
Role Responsibilities
Store Operations & Performance
- Reviews operational reports and records to monitor store sales, profitability, payroll budgets, and overall performance.
- Ensures compliance with Company policies, procedures, and operational standards.
- Conducts regular store visits to evaluate merchandising, marketing execution, safety standards, store presentation, personnel practices, and overall maintenance.
- Helps resolve operational issues impacting store service, efficiency, and productivity.
- Ensures proper communication channels exist between stores and the home office.
- Supervises, coaches, develops, and motivates General Managers to achieve or exceed performance expectations.
- Recruits and hires qualified management candidates to support district staffing needs.
- Identifies high-potential talent and develops succession plans within the district.
- Provides ongoing feedback and training to improve leadership effectiveness and customer service execution.
- Partners with Human Resources to conduct investigations and resolve employee relations issues.
- Exercises sound judgment and discretion in hiring and termination decisions in consultation with the Regional Vice President and/or Human Resources.
- Participates in the administration of company policies and supports long-range operational goals and objectives.
- Ensures stores consistently deliver excellent customer service experiences.
- Supports store teams in preventing and resolving escalated customer concerns.
- Performs other duties as assigned.
Required Qualifications
- Bachelor’s Degree in Business Administration, Management, or a related field.
- Minimum of five years of leadership experience in a retail environment.
- Strong leadership and team development skills.
- Excellent verbal and written communication abilities.
- Demonstrated problem-solving and decision-making skills.
- Proficiency with Microsoft Office applications.
- Valid driver’s license required.
- Must be at least 21 years of age.
- MBA preferred.
- Experience overseeing multiple retail locations strongly preferred.
- Ability to travel up to 75% of the time.
- Must be able to sit at a desk or computer for extended periods.
- Must be able to use hands and arms for keyboard, telephone, and repetitive motion activities.
- Must be able to lift up to 25 pounds with or without assistance.
- Must be able to communicate effectively using speech, sight, and sound with or without assistive devices.
- Must be able to stand, walk, stoop, or crouch while performing daily job responsibilities.
At Books-A-Million, we believe in taking care of our employees. As part of the team, you’ll enjoy a comprehensive benefits package, including:
- Competitive Compensation: We offer competitive pay and performance-based incentives.
- Health & Wellness: Medical, dental, and vision insurance to keep you healthy.
- Paid Time Off (PTO): Enjoy generous PTO and paid holidays.
- Employee Discounts: Get discounts on books and other products across our stores.
- Retirement Savings: Build your future with our 401(k) plan and company contributions.
Books-A-Million is an equal opportunity employer committed to fostering a diverse, inclusive, and welcoming workplace. We celebrate and embrace differences, and we strive to create an environment where every individual feels valued and empowered. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.
All qualified applicants will receive consideration for employment without regard to their background or personal characteristics. We are dedicated to creating a culture of respect, equity, and opportunity for all employees, and we encourage individuals from all backgrounds to apply.