What are the responsibilities and job description for the Buy Back Associate position at Books-A-Million?
Job Description
The Buyers is responsible for the evaluation and intake of used product from customers into the store inventory. Additionally, they are responsible for providing exceptional customer service to all customers in a friendly and helpful manner. They should be knowledgeable about books and other merchandise in the store.
Roles and Responsibilities
- Provides the highest level of customer service to each customer including adjacent sales floor areas.
- Maintains merchandising standards in assigned area according to Company policies and procedures.
- Successfully promotes all Company initiatives when interacting with customers, including Sales Promotions, Text to Mobile etc.
- Ensures efficient evaluation, processing, and/or merchandising of product.
- Ensures customers receive a fast and friendly buyback experience.
- Researches and inputs product and customer information into the system according to Company procedure.
- Provides quotes to customers for purchase of product and authorizes the intake of product into store inventory.
- Monitors and maintain assigned area's cleanliness, providing a clean workplace which includes dusting, vacuuming, cleaning restrooms, and assisting in the general maintenance of the building.
- Organizes received orders to facilitate speedy merchandising of traded product.
- Performs other duties as assigned.
Core Competencies
- Interpersonal Skills
- Self-Management
- Action Orientation
Qualifications and Education Requirements
- Customer service experience required, buying experience preferred
- 18 years of age or older
- Strong verbal and written communication skills
- Successful completion of all background screenings
Preferred Skills
- Computer and cash register skills
- Knowledgeable about product, with the ability to research market trends
Physical and Environmental Requirements
- Must be able to stand and walk for extended periods of time
- Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
- Must be able to lift or team lift objects up to 50 lbs., with or without assistance
- Must be able to communicate using speech, sight, and sound with or without an assistive device
- Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job