What are the responsibilities and job description for the 0579 Lead Cafe position at Books A Million?
Role Qualifications
Required Qualifications:
Physical requirements:
Required Qualifications:
- High school diploma or equivalent
- Customer service experience required
- Knowledgeable about café product and café machines, including, but not limited to blenders, ovens, espresso machines, and cash registers.
- 18 years of age or older
- Strong verbal and written communication skills
- Successful completion of all background screenings
- Comfort with technology and transactions — using registers, café equipment, and other technology accurately, with strong cash handling skills and a willingness to learn new systems and processes.
- A genuine love of great coffee and food — with the curiosity to learn about our café offerings, ingredients, and what customers are excited to try next.
- An ownership mindset — taking initiative, making decisions with confidence, balancing multiple priorities, and following through on every commitment.
- A commitment to connection — building strong relationships and communicating clearly, in writing and in person, with customers, associates, and leadership.
- A passion for developing others — coaching the baristas around you so the whole café team serves with skill and confidence.
Physical requirements:
- Must be able to stand and walk for extended periods of time
- Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
- Must be able to lift or team lift objects up to 50 lbs., with or without assistance
- Must be able to communicate using speech, sight, and sound with or without an assistive device
- Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job