What are the responsibilities and job description for the Lead Cafe position at Books-a-Million, Inc.?
Job Description
The Café Lead is responsible for ensuring the ongoing success of the café and its operation, including maintaining café conditions and training new baristas.
Roles and Responsibilities
- Craft Joe Muggs Beverages according to our quality standards and ensure standards stay in place.
- Ensuring daily use of the Cafe Communication Binder.
- Maintain Visual Merchandising guidelines for all Café related merchandise.
- Complete the Weekly Inventory Sheet and submit the final document to your District Manager.
- Based upon inventory findings, complete the café supply order.
- Assist Managers with the training and development of baristas
- Motivate Baristas to Increase Limited Time Offer Goals, DC, Auto Renewals, Comp Sales, MFM, and the Level of Customer Service in the Café and Bookstore.
- Manage the flow of Preventative Maintenance tasks to be completed throughout the week to ensure completion.
- Successfully promote all Company initiatives when interacting with customers.
- Provide the highest level of customer service to each customer.
- Monitor and maintain Cafe conditions according to company standards, providing a clean workplace which includes dusting, vacuuming, cleaning restrooms, and assisting in the general maintenance of the building.
- Perform other duties as assigned.
Core Competencies
- Communication
- Action Orientation
- Interpersonal Skills
- Team Management and Development
Qualifications and Education Requirements
- High school diploma or equivalent
- Customer service experience required
- Knowledgeable about café product and café machines, including, but not limited to blenders, ovens, espresso machines, and cash registers.
- 18 years of age or older
- Strong verbal and written communication skills
- Successful completion of all background screenings
Preferred Skills
- Strong verbal and written communication skills.
- Ability to multi-task.
- Cash handling skills.
Physical and Environmental Requirements
- Must be able to stand and walk for extended periods of time
- Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
- Must be able to lift or team lift objects up to 50 lbs., with or without assistance
- Must be able to communicate using speech, sight, and sound with or without an assistive device
- Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job