Help Desk Program Manager with Active Secret Clearance - Onsite in El Paso, TX

100% Onsite in El Paso, TX

Active Secret Clearance is required

Required Certifications (Must Be Current)

CompTIA Security

CompTIA A

Windows Computing Environment Certification (Windows 10/11 or equivalent)

Microsoft Certification (Windows 10 or similar)

Overview

We are seeking an experienced Program Manager to lead IT Help Desk operations supporting a federal client in a secure, mission-driven environment. This role is responsible for ensuring reliable, responsive IT support for a mixed workforce while maintaining compliance with federal standards.

This is a high-visibility role where strong leadership and consistent service delivery directly impact daily operations.

What You’ll Do

• Serve as the primary point of contact for contract operations and client stakeholders
• Oversee IT help desk support for a 250 user environment
• Ensure timely resolution of service tickets across desktop, network, and peripheral systems
• Lead and manage help desk personnel, including a Lead Technician and support staff
• Monitor performance metrics, service levels, and user satisfaction
• Ensure compliance with federal and contract requirements
• Coordinate staffing, scheduling, and continuity of operations
• Oversee support of Windows environments, Microsoft Office, and Adobe products
  
  

Required Qualifications:

• Active Secret Clearance
• 5 years of IT experience
• 3 years managing help desk or IT support teams/contracts
• Strong understanding of enterprise IT support environments
• Experience supporting federal clients and regulated environments