Dispatcher

We are seeking a reliable and efficient Dispatcher to join our team in our Los Molinos, CA office. Our dispatcher will be responsible for coordinating and dispatching our technicians to the jobs assigned to ensure timely and efficient services for our customers while making dispatch decisions related to scheduling, delegating HVAC or plumbing service, repair, and sales calls to the field staff.

Pay Range: $20.00 - $24.00 per hour depending on experience

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What You'll Do

• Communicate with customers and technicians regarding service time frame, appointment availability, delays, or special instructions
• Working closely with the customer service team members and field staff
• Track field technician work location, equipment, and work status
• Monitor scheduled service appointments and help anticipate dispatching decisions throughout the workday
• Relay accurate information to customers and technicians, ensuring proficient, and quality experiences
• Make sound, efficient, and profitable decisions to direct field staff throughout the service areas based on urgency, logistics, technician skill sets and specialized equipment
• May work overtime as needed
• Performs other relevant duties as assigned by the needs of the business
  
  

What We're Looking For

• 2 years of experience in dispatching or call center
• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong customer service skills
• Ability to communicate effectively both written and verbally
• Ability to work in a fast paced and results driven environment
• Ability to meet all Company safety requirements
  
  

What's In It For You?

• Medical, Dental, and Vision plans for you and your family
• Vacation Pay, Sick Pay, and Holiday Pay
• 401k Retirement Plan with company match
• Life insurance and accident insurance
• Referral Bonuses, Loan Program, and Employee Discounts Program
• Ongoing Training for your Professional Development & Life Skills Courses
• Uniforms and Uniform Laundering – Work Boot Allowance (for select roles)
• Tools and Equipment Provided (for select roles)
• Company Vehicle & Gas Card (for select roles)
• Company issued iPhone iPad (for select roles)
• Fun company sponsored events with lots of giveaways
• Working in a energetic, collaborative, and fun environment