Order Entry/Receptionist Assistant

Position Summary The Order Entry/Receptionist Assistant is responsible for ensuring accurate and efficient processing of customer orders, maintaining customer account information, supporting internal departments, and delivering excellent customer service. This role will assist with daily administrative tasks.

Key Responsibilities

Order ProcessingData Management

• Process EDI customer orders and ensure accuracy.
• Enter customer orders into the system.
• Update and make changes to customer orders as needed.
• Reserve and batchreserve items for customer shipments.
• Print items, order acknowledgements, and required documentation.
• Complete endofday reports and verify orders.

Customer Account Maintenance

• Set up new customers and new customer locations.
• Update customer names, addresses, and account details.
• Maintain Customer Comment Reports (CCR).
• Create customer estimates and quotations.

Customer ServiceCommunication

• Answer and transfer incoming phone calls.
• Create conference calls as needed.
• Page individuals for calls on hold.
• Greet and check in visitors.

ShippingAdministrative Support

• Process UPS shipments.
• Handle incoming and outgoing mail.
• File customer orders and shipping paperwork.
• Provide general administrative support.
• Perform other duties as assigned.

This job description does not encompass all job duties but highlights areas of responsibility. Job descriptions will change over time, and other duties and responsibilities will be added as necessary.