Front Desk Receptionist/Optician

Front Desk/Optician Opportunity

At Bonners Ferry Eye Care we proudly serve our community with quality eye care services and a friendly staff. We take great pride in offering the best vision care possible for our patients. Our focus is dedicated patient care, outstanding customer service, and delivering an exceptional eye care and eyewear experience. We offer competitive compensation.

Office staff is responsible for delivering a well-rounded patient experience. Fine tuned organizational skills are required for success in this role, in addition to collaboration with the doctor. The major responsibility of this position is the ability to be a detailed-oriented person, capable of multi-tasking while providing a pleasant, cheerful attitude towards our patients in our busy optometric practice and to drive profitable sales growth through the delivery of outstanding customer service.

Position Summary

• Meet customer satisfaction goals; effectively resolve customer concerns and complaints.
• Answer phones.
• Schedule patients.
• Verify all insurance benefits, medical and managed vision care, as applicable.
• Scan documents and paper records into patient’s charts.
• Data entry.
• Shut down exam rooms at end of day, including any pertinent cleaning of patient care areas.
• Check patients in for appointments.
• Send recalls and referral letters or cards.
• Assist patients with insurance questions.
• Assist with EOB, researching why claims have not been paid.
• Create fee slips.
• Send electronic correspondence to patients.
• Count cash box morning and evening.
• Assist patients in the selection and ordering of eyewear, dispensing glasses, and contact lenses
• Adjust and repair eyewear.
• Ensure proper care and maintenance of all optometric equipment.
• Take patient medical/ocular histories and reason for visit (case history).
• Clean and maintain ophthalmic equipment and instruments.

· Protect all Company assets, including inventory, cash, credit card drafts, bank deposits, and equipment.

· Follow proper procedures when accepting checks and credit cards.

• Goal and solution oriented and able to self-manage complex tasks.
• Flexible and composed in fast paced and ever-changing environment.
• Implementation and leadership of managed care coverage and medical insurance claims processing.

· Ensure adherence to all policies and procedures.

Required Qualifications

• Developed communication skills, both verbal and written.
• Strong track record of cross-functional collaboration.
• Solid communication and interpersonal skills
• A friendly personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner.
• Availability to work flexible shifts.

Preferred Qualifications

• 1 years of related work experience preferred; however, we are open to training.
• Knowledge of optical industry: Lens, frame, insurance, and problem-solving principles.
• Hands-on experience with and Electronic Health Records and POS transactions

Education

• High School Graduate or equivalent required.

Compensation

· Full Time - starting hourly wage varies based on experience

Job Type: Full-time

Benefits:

• Paid time off
• Vision insurance

Ability to Relocate:

• Bonners Ferry, ID 83805: Relocate before starting work (Required)

Work Location: In person