What are the responsibilities and job description for the Merchant Services position at Bonita Payments?
Company Description Bonita Payments provides secure, high-performance payment solutions tailored to the needs of small businesses in a fast-changing marketplace. The company focuses on reliability, protection, and speed, helping merchants operate with confidence and build trusted customer relationships. Bonita Payments serves a wide range of industries, including retail, restaurants, eCommerce, petroleum, and mobile merchants, with tools designed to reduce friction and improve efficiency. The team is committed to disciplined execution, responsive service, and scalable solutions that support long-term growth for businesses across the United States. Applicants can learn more about the company and its services by visiting www.bonitapayments.net.
Role Description The Merchant Services role is a part-time, on-site position based in New Orleans, LA. In this role, the team member supports local merchants by explaining payment solutions, assisting with account setup, and responding to day-to-day service questions. Responsibilities include educating businesses on available products, helping troubleshoot basic payment issues, and coordinating with internal support teams to resolve more complex concerns. The role also involves gathering merchant feedback, maintaining accurate records of interactions, and contributing to smooth onboarding and ongoing service for small business clients.
Qualifications
- Candidates should possess strong customer service and client relationship skills, with the ability to communicate clearly and professionally with diverse business owners.
- Candidates should possess basic technical aptitude related to payment systems, point-of-sale devices, or merchant processing tools, with a willingness to learn new platforms.
- Candidates should possess sales or account support skills, including identifying merchant needs, presenting solutions, and following up to ensure satisfaction.
- Candidates should possess organizational and documentation skills, including accurate record-keeping, attention to detail, and effective time management in a part-time schedule.
- Additional beneficial qualifications include prior experience in financial services or payments, familiarity with retail or restaurant operations, and proficiency with common office and CRM software.
- A high school diploma or equivalent is required; some college coursework or related professional certifications in business, finance, or technology are preferred.