What are the responsibilities and job description for the Bilingual Customer Service Representative - No Wknds position at Bonial & Associates, P.C.?
*Please note this position is not remote and the selected candidate will be expected to report the office from 2pm - 7pm, Monday - Friday.
National Bankruptcy Services (NBS), headquartered in Dallas, Texas, was founded in 1999 to deliver technology enabled, compliant bankruptcy servicing solutions to our valued colleagues in the lending and servicing industries. NBS is proud to provide proven, results-driven bankruptcy solutions to some of the country’s largest and most respected creditors.
The ideal professional candidate is looking for a career within a call center specializing in creditor bankruptcy. Individuals who are self-motivated and eager to learn, while also developing a career path, will be welcomed into a dynamic fast paced environment with many opportunities. This is an essential to the Company, as this will be the customers’ first point of contact. A successful candidate will work alongside a team of professionals, dedicated to exceeding expectations and customer satisfaction.
KEY JOB DUTIES
• Handle high volume inbound calls regarding customers’ accounts in contact center environment
• Answer customer questions and resolve issues efficiently and professionally
• Monitor, document, and perform updates in client systems accurately and timely
• Utilize multiple call center support applications in assisting customers and agents
• Route calls and e-mails to appropriate department and/or administrator
• Other duties may be assigned as the above is representative, but not all-inclusive of the required duties of this position
JOB REQUIREMENTS
• Excellent oral, written and communication skills with ability to communicate at all levels
• Strong organizational and time management skills
• Customer service oriented
• Proven track record in high pace production environment
• Ability to manage multiple priorities and maintain effective results in fast paced environment
MINIMUM QUALIFICATIONS:
• High school diploma or GED
• Minimum of 0-3 years of inbound call center experience required
• Bilingual skills (English/Spanish)
• Proficient knowledge of Microsoft Office Suite (Excel, Word, Outlook)
• Preference will be given to candidates available to work flexible hours with short notice, as call center is open Monday - Friday, 7AM - 7PM.