Area Manager Midwest Operations

At Bonfire we believe that every American deserves access to affordable broadband because it makes their lives better. We believe that broadband is for all – not for some. We believe in eradicating digital inequity with infrastructure and services that last for generations.

The culture of our business and our people are what makes us different. Our passion is creating an environment where everyone matters and can make a difference. We hire, we inspire, and we grow together based on these values – that’s the Bonfire way.

Our Core Values:

·       Our Commitment: We create passionate supporters of our clients so we can deliver on our greater purpose.

·       Character Matter: We treat everyone with respect, honesty, and dignity.

·       Be the Fuel: We learn, grow, and push ourselves to be better.

·       Collaborate, Don’t Isolate: We are transparent with our ideas without ego or agenda.

The Area Manager is responsible for overseeing and managing the operations, business development, and service activities within a designated geographical area. The role involves leading a team of construction managers, field inspectors, material vendor partners, subcontractor partners, and supporting staff to ensure delivery of high-quality telecommunications services. The Area Manager will develop and implement strategic plans to achieve business objectives, enhance the customer guarantee, and drive growth in the region.

The Area Manager will also be a champion of our culture and core values. They must be knowledgeable and able to function at a professional level in all aspects of Outside Plant Telecommunications activities, which include safety culture development, people leadership, and financial/schedule management.

The position reports to the Vice President of Engineering & Construction.

Key Responsibilities:

Operations Management:

·       Oversee day-to-day operations within the assigned area to ensure efficiency and quality of service.

·       Manage and coordinate the activities of field personnel and support staff.

·       Monitor and maintain network infrastructure to ensure optimal performance and reliability.

Business Development:

·       Develop and implement business strategies to achieve revenue targets.

·       Identify new business opportunities and work to expand the customer base.

·       Collaborate with the marketing team to develop promotional campaigns and strategies.

Customer Guarantee:

·       Ensure high levels of customer satisfaction by addressing and resolving customer issues promptly.

·       Implement customer service initiatives to improve overall customer experience.

·       Monitor customer feedback and develop action plans to address concerns.

Team Leadership and Development:

·       Lead, mentor, and motivate a team of professionals to achieve performance goals.

·       Conduct regular performance evaluations and provide feedback and coaching.

·       Identify training needs and coordinate professional development opportunities for team members.

Financial Management:

·       Prepare and manage the area’s budget, ensuring cost-effective operations.

·       Monitor financial performance and implement measures to control costs.

·       Prepare financial reports and forecasts as required.

Compliance and Safety:

·       Ensure all operations comply with industry regulations, company policies, and safety standards.

·       Conduct regular safety audits and risk assessments.

·       Promote a culture of safety and compliance within the team.

Reporting and Analysis:

·       Generate regular reports on operational performance, sales metrics, and customer satisfaction.

·       Analyze data to identify trends and areas for improvement.

·       Provide insights and recommendations to senior management.

·       Strong leadership and team management abilities.

·       Excellent communication and interpersonal skills.

·       Ability to analyze complex data and make informed decisions.

·       Proficiency in financial management and budgeting.

·       Knowledge of telecommunications technologies and industry trends.

·       Strong problem-solving and conflict resolution skills.

·       Ability to work under pressure and handle multiple tasks simultaneously.

·       Proficient with Microsoft Office Suite or related software.

·   Bachelor’s degree in Telecommunications, Business Administration, Engineering, or a related field. Advanced degree preferred.

·       Minimum of 7-10 years of experience in the telecommunications industry.

·       Proven track record in operations management, sales, and customer service.

·       Experience in a managerial or supervisory role.

What’s In It for You?

Base Pay: $90,000.00 - $130,000.00 annually

Supplemental Pay:

• Bonus Pay: 20% Annually (based upon performance)

Job Type: Full-time:

Benefits and Ancillary Benefits:

·       A Great Culture and Environment

·       Active Community Giving Program

·       Rewards/Engagement Program

·       Professional Growth Account (PGA - for professional development reimbursement)

·       Flexible Time-Off

·       New Hire Remote Office Stipend

·       401(k) Company Matching

·       Medical, Dental and Vision Insurance

·       Health Savings Account

·       Flexible Spending Account

·       Employee Life Insurance

·       Group Life Term and AD&D Coverage

·       Short-Term and Long-Term Disability

·       Group Critical Illness, and Hospital Indemnity Plans

·       Accident Plan

·       Generous EAP Mental Health Program

·       Legal Plan

·       Identity and Fraud Protection

·       Pet Insurance

·       Access to Discounted Gym Memberships and Wellness Programs

·       Access to a surplus of Benefit Hub discounts

·       Monthly Cell phone reimbursement

Additional Details:

At a minimum, background checks, education verification, employment verification, and drug screens will be conducted upon hire. Your suitability for employment is contingent upon successfully passing these required pre-employment screenings.