FRONT DESK RECEPTIONIST

We are seeking an experienced, dependable and patient-focused Front Desk Receptionist to serve as the first point of contact for our patients. Candidates must have prior medical Front Desk experience with knowledge of insurance verification.

Job Description

• Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
• Review patient charts prior to scheduled appointments to ensure accuracy and completeness.
• Confirm all required forms are current, including patient registration and health history.
• Ensure all necessary test results and supporting documents for upcoming visits are scanned and uploaded into the patient’s chart.
• Maintain a clean, organized, and inviting front desk and reception area.
• Assist patients with insurance papers and billing questions.
• Review and verify insurance information for all upcoming appointments.
• Identify and resolve any eligibility concerns prior to the patient’s visit.
• Update insurance details in the system and communicate discrepancies to the patient or billing department as needed.
• Collect copays and patient balances at the time of service and provide receipts as needed. Communicates clearly with patients regarding amounts due.
• Follow office procedures for handling and reconciling payments.
• Performs other related duties as assigned by management.

Job Qualifications

• High School Diploma or GED required
• 2 years of experience at a healthcare facility in a medical receptionist role preferred.
• Must be able to travel between the following locations: Merrillville, Highland, Hobart and Crown Point
• Experience in Electronic Medical Records (EHR) software, MS Word and MS Outlook.
• Working knowledge of HIPAA regulations.
• Strong organizational, administrative, and planning skills.
• Ability to work under pressure and react effectively to emergency situations.
• Excellent documentation and communication skills.
• Meticulous attention to detail with the ability to multi-task.
• Passionate about healthcare excellence.