Cash Application Specialist

Indiana’s premier center for orthopedic care is looking for a dedicated, experienced payment poster to join our growing team.

DUTIES AND RESPONSIBILITIES:

• Daily processing of cash receipts and postings to customer accounts, including payments made by credit cards as well as other adjustments to customer accounts for credits/debits and account write-offs.
• Reviews a variety of reports, documents and on-line data systems to research problems.
• Performs reconciliations to the bank statements and other month-end procedures.
• Understands and remains educated on current insurance remittances (EOB’s) including deductibles, contractual write-offs, recoupments, refunds, and interest payments.
• Answers phones.
• Ensure all EOBs are obtained for all deposits.
• Maintains strict confidentiality within compliance with HIPAA rules and regulations.
• Works unpostables and correspondence dashboards in timely fashion.
• Works collections accounts and communicates with patients and billing team.
• Reviews overpayments for appropriate actions and posts recoveries.
• Research and resolve payment discrepancies.
• Negotiates payment for all current and past due accounts by direct telephone and written correspondence.
• Utilize collection techniques to resolve accounts according to the company’s policies and procedures.
• Research patient accounts for overpayments and requests refunds when appropriate.
• Complete annual education courses as required.
• Follow HIPAA, State and Federal regulations.
• Performs other related duties as assigned by management.

• One to two years related experience and/or training, or equivalent combination of education and experience.
• Computer skills required: Electronic Health Records (EHR) software; Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook).
• Must be able to read an EOB and explain details to patients.
• Other skills required:
  • Experience in accounts receivable.
  • Strong mathematical skills
  • Superb time management and detail orientation.
  • Ability to keep company and partner confidence.