What are the responsibilities and job description for the CSR/Dispatcher position at Bone Heating and Cooling?
Company Name: Bone Heating & Cooling
Position: CSR/Dispatcher
Pay Range: $18-$20 an hour
Compensation Breakdown:
- Bonuses: SPIFFs & Annual Christmas Bonus
Location: Festus, MO
Schedule:
- Full-Time
- 8-hour shift, Monday through Friday
Benefits:
- 100% Paid Health Insurance
- Vision
- Dental
- 401K with an automatic 3% contribution
- Life Insurance Policy
- Paid Time Off
- Company Uniforms
- Company Event
Requirements:
- High school diploma or equivalent; additional education or training in customer service is advantageous.
- Previous experience in customer service, dispatching, and CRM utilization, preferably in the HVAC or related industry.
- Strong communication skills, both verbal and written.
- Exceptional organizational abilities and the capacity to multitask effectively in a dynamic environment.
- Familiarity with HVAC systems and terminology is desirable.
- Proficiency in utilizing CRM platforms (ServiceTitan) for customer data management, scheduling, and performing inbound and outbound calls.
Position Summary:
At Bone Heating & Cooling, the CSR/Dispatcher keeps the service team running smoothly by coordinating technicians, supporting customers, and managing daily scheduling operations. This full-time role offers $18–$20/hour, SPIFFs, an annual Christmas bonus, and excellent benefits with one of Missouri’s most trusted family-owned HVAC companies.
The ideal candidate is organized, dependable, and customer-focused with strong communication and multitasking skills. If you enjoy fast-paced teamwork, solving problems, and keeping operations on track while delivering exceptional customer service, you’ll thrive with the Bone team.
Core Responsibilities:
- Inbound and Outbound Calls:Handle inbound and outbound customer calls, assist with inquiries, schedule appointments, confirm services, and follow up with customers professionally.
- Appointment Scheduling and Dispatching: Schedule and dispatch HVAC service appointments through the CRM, coordinating technician availability and ensuring timely job completion.
- CRM Management:Maintain accurate customer records and document service requests, interactions, and technician assignments within the CRM system.
- Collaboration with Technicians and Service Team:Coordinate with technicians and the service team to ensure clear communication, efficient operations, and high customer satisfaction.
- Problem Resolution:Resolve customer concerns promptly and escalate complex issues to management when necessary.
Dispatching Efficiency:Monitor and optimize technician schedules to improve dispatch efficiency and accommodate urgent or emergency service requests.
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $18 - $20