Storage Receptionist

We are seeking a highly organized, customer-focused, detail-oriented Receptionist & Multi-Site Coordinator to serve as the front-line representative across our 6 storage facility locations. This role is central to daily operations, requiring the ability to manage a high volume of customer interactions, oversee financial transactions, enforce rental policies, coordinate with maintenance staff, and conduct lien/auction proceedings for delinquent accounts — all while maintaining a professional and welcoming office environment.

Key Responsibilities

Customer Service & Front Desk Operations

• Serve as the primary point of contact for current and prospective tenants across all 6 facility locations.
• Welcome walkin customers, assist with rental inquiries, lease agreements, and account management.
• Answer and manage incoming phone calls for multiple business entities and facility locations, routing calls appropriately and professionally.
• Resolve tenant complaints and concerns in a timely, professional, and courteous manner.
• Maintain accurate tenant records and update account information in the property management system.
  
  

Financial Responsibilities & Cash Handling

• Accept, count, and process rent payments — including cash, check, and electronic payments — accurately and efficiently.
• Balance daily cash drawers and reconcile payment totals at end of each business day.
• Pull and submit monthly financial reports, including occupancy summaries, income reconciliation, and delinquency tracking.
• Issue receipts, post payments to tenant accounts, and maintain organized financial records in compliance with company policy.
  
  

Rent Enforcement & Delinquency Management

• Monitor and enforce hard rent deadlines in accordance with lease agreements and state lien laws.
• Initiate and manage the delinquency process, including sending late notices, delinquency letters, and lien notifications.
• Communicate firmly and professionally with overdue tenants regarding payment expectations and consequences of nonpayment.
• Coordinate with management on accounts requiring escalated action, including overlocking and access restriction.
  
  

Auction Coordination

• Manage the full lien auction process for units with unpaid balances, in compliance with applicable state storage lien laws.
• Prepare auction notices and ensure proper legal notification timelines are met.
• Coordinate inperson and/or online auction listings, work with auction platforms, and communicate with bidders.
• Document auction outcomes, process proceeds, and close delinquent accounts accurately postauction.
  
  

Maintenance Coordination

• Act as the primary liaison between tenants and the maintenance department to log, track, and follow up on facility repair and service requests.
• Conduct routine visual inspections of facility conditions and promptly report hazards or maintenance needs.
• Coordinate scheduling of maintenance work across all 6 locations to minimize disruption to tenants.
• Maintain a maintenance log and communicate status updates to management and affected tenants.
  
  

Multi-Site Administration

• Manage administrative responsibilities across all 6 storage facility locations, ensuring consistency in policy application and recordkeeping.
• Prepare and close out monthly operational reports for each facility, including occupancy rates, revenue summaries, and delinquency status.
• Maintain facility documentation, lease files, and compliance records in an organized and auditready manner.
• Support management with any additional reporting, data entry, or operational tasks as needed.
  
  

Qualifications

Required

• High school diploma or GED equivalent; associate degree or higher preferred.
• Minimum 2 years of experience in a customerfacing role (retail, property management, hospitality, or similar).
• Demonstrated experience handling cash, processing payments, and balancing financial records.
• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); ability to learn property management software quickly.
• Ability to work independently, exercise sound judgment, and maintain composure in highpressure situations.
  
  

Preferred

• Prior experience in selfstorage, property management, or multisite operations.
• Familiarity with storage lien laws and/or auction processes (e.g., SpareFoot, StorageTreasures, or similar platforms).
• Experience with Sitelink platform is a plus
• Experience managing multiline phone systems and serving multiple business entities.
  
  

Work Environment & Physical Requirements

• Primarily officebased with occasional travel between storage facility locations as needed.
• May require standing, walking facility grounds, or light physical activity during inspections.
• Must be able to operate standard office equipment (computer, multiline phone, copier, etc.).
• Reliable transportation required.
  
  

Compensation & BenefitsCompensation is commensurate with experience. Benefits package includes:

• Competitive hourly wage
• Health, dental, and vision insurance (eligibility based on employment type)
• Paid time off (PTO) and holidays