What are the responsibilities and job description for the MacOS Device Management Analyst position at bondvet?
Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.
Please have extensive experience with MacOS device management when applying.
We’re looking for an experienced, primarily Mac-centric IT professional who can take ownership of device lifecycle, identity management, and endpoint operations. This role blends hands-on technical work with process improvement, governance, and support across a growing healthcare/clinic environment. You will manage the full stack of Apple hardware, assisting with provisioning workflows, JumpCloud identity MDM policies, and Apple Business Manager enrollments.
Device & Asset Management
- Own the full lifecycle of Apple devices (Mac, iPad) along with Chromebooks and PCs from procurement through retirement
- Maintain accurate asset inventory, tagging, tracking, and reporting
- Enforce configuration standards and security baselines across all endpoints
- Manage hardware distribution, collection, RMA, and logistics
Provisioning & Deployment
- Create and maintain automated onboarding/offboarding flows using JumpCloud Apple Business Manager
- Build and iterate zero-touch deployment workflows
- Manage pre-stage enrollment, MDM profiles, policies, and automated scripting
Support & Escalation
- Provide Tier 2/3 MacOS support
- Troubleshoot complex issues across hardware, profiles, networking, and authentication
- Maintain documentation, SOPs, and knowledge base articles
Infrastructure & Operations
- Partner with networking/security teams on Wi-Fi, NAC, and VPN configurations
- Support remote clinic IT infrastructure (APs, printers, basic audiovisual/support gear as needed)
- Assist with vendor coordination for repairs, warranty claims, and outside services
What You Bring
- 3 years of heavy MacOS fleet management experience in a business/enterprise environment
- Hands-on JumpCloud administration (MDM Directory Policies)
- Extensive Apple Business Manager experience (tokens, enrollment, DEP supervision)
- Strong understanding of SSO, MFA, identity lifecycle, and role-based access
- Familiarity with security frameworks (data protection)
- Excellent documentation and systems thinking habits
- Comfortable working independently and owning outcomes end-to-end
- Bonus: Healthcare or multi-location retail experience
Success Looks Like
- Every asset is accounted for with real-time status
- Clinics receive hardware that “just works” without manual setup
- Access and security policies are clean, standardized, and enforced
- Support tickets drop because workflows and automation do the work
- Hardware and SaaS costs stay controlled through smart lifecycle management
Work Model
- Hybrid: 3 days/week onsite for hardware workflows, deployments, and team collaboration
- Travel to Pikesville location for hardware provisioning
- Flexible remote days for documentation, monitoring, policy updates, and tooling work
Compensation: $18 - $50 per hour
At Bond Vet, we’re proud to be vet founded and vet led. We are on a mission to enhance the human-animal bond through innovative urgent and primary care combined with seasoned expertise, friendliness, and compassion. Our clinics combine modern design, seamless technology, and a collaborative culture. We believe veterinary professionals deserve a career they love, not just a job. Our unique offerings include work-life flexibility, competitive pay and the chance to shape your own path. With industry-leading NPS scores, our approach resonates. Join us for a rewarding career where we work happy, feel empowered and are obsessed with pets. bondvet.com
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Employment with Bond Vet is contingent upon the Company's completion of a satisfactory investigation of your background.
Salary : $18 - $50