IT Specialist

IT Support Specialist (MSP)

Company: BondarTech
Location: Full Time On-Site
Employment Type: Full-Time

About BondarTech

BondarTech is a managed technology services provider dedicated to helping small and medium-sized businesses operate securely, efficiently, and without technology interruptions. We provide proactive IT management, cybersecurity solutions, cloud services, infrastructure support, and strategic technology guidance to a diverse client base across multiple industries.

We are seeking an IT Support Specialist who thrives in a fast-paced MSP environment, enjoys solving complex technical problems, and is passionate about delivering exceptional client service.

Position Overview

The IT Support Specialist serves as a primary technical resource for BondarTech clients, providing remote and on-site support for a wide range of business technologies. This role requires strong troubleshooting skills, excellent communication, and the ability to manage multiple client environments simultaneously.

The ideal candidate understands that in an MSP environment, technical expertise must be paired with outstanding customer service and a sense of urgency.

Key ResponsibilitiesClient Support & Service Desk

• Serve as the first point of contact for client technical support requests.
• Troubleshoot and resolve Tier 1 and Tier 2 support issues remotely and on-site.
• Provide professional and timely support through phone, email, ticketing systems, and remote management tools.
• Communicate technical issues and resolutions clearly to both technical and non-technical users.
• Maintain high customer satisfaction while meeting service level agreements (SLAs).

Microsoft 365 & Cloud Services

• Support Microsoft 365 environments including:
• Exchange Online
• Outlook
• Teams
• SharePoint
• OneDrive
• Entra ID (Azure AD)
• Manage user onboarding and offboarding processes.
• Configure licenses, shared mailboxes, distribution groups, and security settings.
• Troubleshoot email delivery, mailbox access, synchronization, and authentication issues.
• Assist with Microsoft 365 migrations and cloud deployments.

Endpoint & Device Management

• Deploy, configure, and support Windows workstations and laptops.
• Install and troubleshoot business applications and software.
• Manage endpoint security solutions and patch management.
• Support printers, scanners, mobile devices, VoIP phones, and other peripherals.
• Maintain client asset inventories and device documentation.

Network & Infrastructure Support

• Diagnose and resolve:
• Internet connectivity issues
• DNS and DHCP problems
• VPN connectivity
• Wi-Fi performance issues
• Firewall and routing concerns
• Support switches, routers, wireless access points, and network infrastructure.
• Assist with server maintenance and basic administration.
• Escalate advanced infrastructure issues when necessary.

Cybersecurity & Compliance

• Support cybersecurity tools including:
• Endpoint Detection & Response (EDR)
• Managed antivirus platforms
• Email security solutions
• Multi-factor authentication (MFA)
• Investigate security alerts and suspicious activity.
• Assist clients with security best practices and awareness.
• Participate in incident response and remediation efforts.
• Ensure client environments comply with established security standards.

Documentation & Process Management

• Accurately document troubleshooting steps and resolutions.
• Maintain client network diagrams, passwords, configurations, and knowledge base articles.
• Update tickets with detailed notes and time entries.
• Follow BondarTech operational procedures and escalation paths.
• Contribute to process improvement initiatives.

Common Issues You'll Troubleshoot

• Microsoft 365 login and authentication issues
• Outlook connectivity and mailbox problems
• MFA enrollment and account recovery
• Password resets and account lockouts
• VPN connectivity issues
• DNS and internet connectivity problems
• Printer and scanner configuration
• Windows workstation performance issues
• File sharing and permissions problems
• Teams calling and meeting issues
• SharePoint and OneDrive synchronization issues
• Endpoint security alerts
• Remote access and RDP issues
• Backup monitoring and restoration requests
• VoIP phone and communication platform issues

Required Qualifications

• 2 years of IT support experience, preferably within an MSP environment.
• Strong knowledge of:
• Windows 10/11
• Microsoft 365
• Active Directory
• Entra ID (Azure AD)
• Networking fundamentals
• Experience using remote support and ticketing systems.
• Understanding of:
• TCP/IP
• DNS
• DHCP
• VPN technologies
• Wireless networking
• Excellent troubleshooting and analytical skills.
• Strong customer service and communication abilities.
• Ability to manage multiple priorities and client requests simultaneously.

Preferred Qualifications

• Experience working for a Managed Service Provider (MSP).
• Familiarity with:
• ConnectWise Manage
• ConnectWise Automate
• Datto RMM
• Huntress
• SentinelOne
• NinjaOne
• HaloPSA
• Microsoft Intune
• Azure
• VMware
• Hyper-V
• Ubiquiti
• SonicWall
• Meraki
• Experience supporting compliance-driven environments.
• Industry certifications such as:
• CompTIA A
• Network
• Security
• Microsoft Fundamentals
• Microsoft 365 Administrator
• Azure Fundamentals

What Success Looks Like

• Consistently meets or exceeds SLA targets.
• Maintains high client satisfaction ratings.
• Demonstrates strong ownership of client issues from start to resolution.
• Provides thorough documentation and ticket management.
• Identifies proactive improvements that reduce recurring client issues.
• Contributes to BondarTech's reputation as a trusted technology partner.

Why Join BondarTech?

At BondarTech, you'll work with a wide variety of technologies and client environments, gaining exposure that far exceeds a traditional internal IT role. We invest in professional development, encourage certifications, and provide opportunities for advancement as we continue to grow.

If you enjoy solving challenging technical problems, building client relationships, and making a measurable impact on business operations, we'd love to hear from you.

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $18