What are the responsibilities and job description for the QSR General Manager Strip locations (Johnny Rockets, Auntie Anne's, Bonanno's ) $65,000 -$70,000 position at BONANNO FOOD COURTS LLC?
Essential Job Functions. Duties include but are not limited to:
- Manages the daily activity of a restaurant. Monitors business levels and all aspects influencing sales.
- Responsible for touching all tables and checking with guests about their service experience. Interacts with customers to ensure they obtain a superior dining experience.
- Responsible for ensuring all staff provide superior product quality and customer service.
- Oversees all restaurant staff, ensuring adequate coverage for all positions and shifts. Ensures that restaurant management schedules staff adequately based upon business needs/levels.
- Sets the tone at the restaurant for the team, keeps a positive attitude, shows integrity, and leads by example.
- Keeps a positive professional relationship with landlords, tenants, suppliers and vendors at all times.
- Directly communicate with the Chef on all food service and menu issues.
- Ensures proper use and inventory control of product, supplies and proper function of equipment.
- Oversees ordering, supplies, inventory and store accounting/sales paperwork, etc.
- Acts in accordance with company policies, restaurant specifications and food/beverage regulations.
- Ensures compliance with SNHD regulations for sanitation and compliance with all state and federal regulations regarding food and alcoholic beverage service
- Takes appropriate action to correct any/all company policy and/or regulatory violations.
- Assist in seasonal menu changes and holiday menu changes.
- Ability to understand & use a POS systems.
- Increasing sales by ensuring guest satisfaction and prompt problem resolution
- Supports a friendly, enjoyable work environment for all team members - keeping behaviors professional.
- Maximizes sales by teaching, coaching, & maintaining up-sell & service techniques to ensure a great guest experience
- Oversees and or approves hiring, terminations, transfers, promotions and disciplinary actions.
- Works a minimum of 45 hours per week, monitoring operations/business levels, and motivating crew.
- Prioritize wine and beverage demands
- Resolves customer complaints
- Reports to District Manager.
Qualifications:
Qualifications:
• Passion for providing superior guest service and highest quality food.
• Experience leading teams, producing results and driving sales in quick service food/restaurant industries.
• Solid English speaking, reading and writing skills.
• Strong math, cost analyses and financial skills.
• Available to work variable shifts (opening, mid-day, closing, weekends & holidays) in order to fully support operations.
• 10 year of experience in a fast-paced restaurant in a leadership role
• Must have current ServSafe Manager certification, or ability to obtain it within 30 days of hire. This is a requirement of the Southern Nevada Health District.
Physical Demands and Work Environment include but are not limited to:
• Must be able to stand, walk, sit, touch, climb, lift, and read (see) for extended periods of time (8 hours ).
• Must be able to regularly and safely lift and move boxes, supplies, and materials weighing 25 lbs. or more
• Must be able to work in a fast-paced, noisy, and sometimes limited movement environment.
• Must be able to maintain sanitation, food safety, and other food service environment requirements.
Benefits:
• Medical
• Dental
• Vision
• 401k
• Disability Insurance
• Life Insurance
• Paid Time Off
• Employee Assistance Program
• Bonuses
• Food & Beverage discounts
License/Certification:
• Ability to pass a background check
• Pass a drug test screening
• Up to date work cards
• Authorized to work in the United States
Salary : $65,000 - $70,000