What are the responsibilities and job description for the Patient Services Representative - In Motion at Town Center position at Bon Secours?
Primary Function/General Purpose of Position
The Rehabilitation Technician assists therapists, therapy assistants and/or athletic trainers as assigned. Primary duties include routine cleaning, quality control checks, room set-up, inventory ordering, preparing patients and equipment for treatment, assistance with patient care, and related documentation.
Essential Job Functions
- Communicates with patients, visitors and all other customers in accordance with organization guidelines. Communicates with therapists and/or therapy assistants, as well as other team members, regarding patient care.
- Performs routine functions in patient care databases and systems, including electronic medical records.
- May assist therapists, assistants and/or athletic trainers with patient care as needed.
- Maintains adequate department supplies within budget as directed by leadership.
- Performs cleaning and quality control checks, temperatures checks, whirlpool cultures, and other items as delegated by leadership.
- Completes record keeping and other tasks assigned by leadership. Assists with transportation of patients according to therapist's instructions, as needed, using proper technique and equipment.
- Demonstrates initiative/collaborates with process improvement teams. Positively represents department and profession to others. Attends and participates in scheduled meetings and in services.
- May assist with front office operations, including answering calls, patient scheduling, and copay collection.
- May support planning and execution of events in the community.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
BLS Basic Life Support (preferred upon hire, required within 30 days for BSMH, required at hire for RSFH)
Education
High School Diploma or General Educational Diploma (GED) (required)
Work Experience
None
Training
None
Language
None
Patient Population
X Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
X Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
Neonates (0-4 weeks)
X Infant (1-12 months)
X Pediatrics (1-12 years)
X Adolescents (13-17 years)
X Adults (18-64 years)
X Geriatrics (65 years and older)
Not applicable to this position
Working Conditions
X Periods of high stress and fluctuating workloads may occur.
Long-distance or air travel as needed- not to exceed 10% travel.
General office environment.
X May be exposed to high noise levels and bright lights.
X May be exposed to physical altercations and verbal abuse.
X May be exposed to limited hazardous substances or body fluids.*
X May be required to use physical restraints.
X May be exposed to human blood and other potentially infectious materials.*
X May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
X May have periods of constant interruptions.
X Required to car travel to off-site locations, occasionally in adverse weather conditions.
X Prolonged periods of working alone.
____ Other:
____ Not applicable to this position
* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.
Skills
- Demonstrates general computer skills including data entry, word processing, email, and records management.
- Excellent interpersonal skills
- Strong time management skills
- Strong organizational skills
- Strong interpersonal and communication skills are needed to ensure the efficient running of the Department.
- Must be able to maintain strict confidentiality of all work related and sensitive information.
- Ability to work well with all levels of patients, the public and other health care professionals.
As a Bon Secours associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com