Manager - Emergency Management and Business Continuity - Risk and Insurance

With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.

Primary Function/General Purpose of Position  

This position is responsible for the development and maintenance of a system approach to Emergency Management (EM), Continuity of Operations, (COOP), Business Continuity (BC) and Disaster Recovery (DR) programs for Bon Secours Health Mercy Health and other associated entities. The responsibilities include but are not limited to, risk assessments, communication plans, policies, procedures, training, and testing. In addition, the position will work with senior leadership, information, and technology (I&T) teams, emergency management leaders and business unit personnel. The position will assist in developing, maintaining, and enhancing the organizations Emergency Management (EM), Business Continuity (BC) and Disaster Recovery (DR) programs. This position will focus on business impact analysis data, business unit and information technology recovery strategies, crisis management plans, business continuity and disaster recovery plans, emergency preparedness response plans, and testing program strategies and metrics.

*This is a remote/work from home position.

Essential Job Functions

• Responsible for the development and maintenance of a system approach to Emergency Management (EM), Continuity of Operations, (COOP), Business Continuity (BC) and Disaster Recovery (DR) programs.  The position will focus on business impact analysis data, business unit and information technology recovery strategies, crisis management plans, business continuity and disaster recovery plans, emergency preparedness response plans, and testing program strategies and metrics.

• Ensures that EM and BC program policies and standards are monitored for compliance and that controls are defined and implemented to ensure plans are maintained and exercised.

• Manages the development and implementation of local system specific EM/BC planning to coordinate with existing industry methodologies and BSMH infrastructure standards, cybersecurity standards and policy. Disaster Recovery Plans must address three major elements of the recovery process: (1) the emergency response organization and procedures for reacting to and coordinating recovery efforts; (2) the recovery support procedures for restoring key information systems; and (3) the IS operational procedures for the continuation of critical business processes. The EM Program must address 4 core elements, risk, mitigation, response and recovery of emergency preparedness: Risk, assessment of emergency preparedness, communication plan, policies and procedures, and training and testing.

• Coordinates and oversees programs to educate and raise awareness among BSMH leadership and workforce on EM/BC planning and response. Planning to include adherence to applicable BSMH policies (e.g., Business Continuity Management, Emergency Management, Cybersecurity, Privacy).

• Assures records required for recovery are properly maintained in a Vital Records Program.

• Continually builds knowledge and proficiency in Emergency Management & Business Continuity concepts and lifecycle & manage relationships with EM/BC/DR vendors.

• Organizes needed functions and systems to provide business recovery planning methodologies to all levels of the company. This position will also be expected to coordinate reviews, analyze data, write new plans, and update existing business continuity, emergency management and disaster recovery plans.

• Acts as the liaison between the Business and Information Technology teams, Protective Service teams and Emergency Management teams in outlining the objectives, identifying equipment requirements, essential personnel, ensuring the successful implementation, coordinating user recovery tests, and documenting test results.  The manager will be expected to refine and lead the offsite IT and Business Recovery efforts associated with the successful recovery of the Company’s Primary or Alternate Data Centers.

• Administers internal and external reviews of the company's production environments and services to ensure adherence to established Business Continuity Management and Emergency Management Program policies and standards. In addition, the candidate will work with external auditors, Internal Audit and Compliance groups to ensure BSHSI’s - Business Continuity Program and Emergency Management Program meets all audit requirements and regulations.

• Manages their group’s budget, presentations to executive level management, and manages assigned personnel resources and consultants. The EM/BC Manager will also have major responsibilities in any actual disaster recovery effort including, but not limited to tracking and reporting progress on the recovery effort.

• Demonstrates leadership qualities and be able to build consensus for their ideas with Executive Management and the Crisis Management Team. In addition, they will need the ability to visualize, architect, sponsor, and deliver new features / elements related to the BSHSI’s overall emergency response efforts.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

CBCP (Certified Business Continuity Professional) or CHPCP (Certified Healthcare Provider Continuity Professional) (preferred upon hire, required within 6 months of hire)

Education

Bachelor’s Degree (required)

Work Experience

5 years' experience in the information system, emergency management, and / or healthcare security field in a multi-facility environment (required)

Skills

• Knowledge of business continuity and/or disaster recovery solutions and practices

• Experienced in performing risk analyses and business impact analyses

• Experience with technical writing of Disaster Recovery and Business Continuity policies

• Experience with internal controls, application review, internal IT testing or auditing

• Knowledge of the Healthcare field ​

As a Bon Secours associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com