Access Coordinator - Conduit Health - Transfer Center

The Access Coordinator will provide non licensed clinical and clerical support for Conduit Health Partners business areas. Primary function is determined by assigned Conduit service and may include call intake, coordination relative to patient logistics, care coordination, scheduling, and communication to support patient logistics, scheduling and care team communication related to books of business. Possesses strong verbal and written communication and interpersonal skills in addition to an understanding of medical terminology. The role requires team participation and willingness to accept delegation. Flexibility, autonomy, strong organization, and the ability to multi-task are essential characteristics. 

FT - 36 hour work week - Day shift and Night Shift available.

Alternating weekends - 3 holidays annually - on call rotation.

Schedules are set and follow a six-week rotation, which includes an every-other-weekend requirement.

*Hours subject to change based on need of operations

There is also an on-call component and a rotating holiday requirement for all positions. Once you're placed into a schedule, you'll be expected to work that set schedule for at least six months before any schedule change request is considered.

Please note that while schedule change requests are reviewed every six weeks, they are not guaranteed and are evaluated based on our established standard operating procedures.

During orientation, you will follow the schedule of your assigned preceptor. Leadership will make every effort to match you with a preceptor on your designated shift (days, evenings, or nights), but final assignments are based on preceptor availability and may not always align perfectly with your shift preference.

• Accepts/ Facilitates patient/caregiver communication as assigned 

• ​​Facilitates care coordination including but not limited to transportation arrangement, scheduling, care instruction as indicated by algorithm or in response to delegation ​ 

• Completes patient intake according to workflow   

• Utilizes workflow or algorithm to determine need for and effective facilitation of escalation as well as request for care team to report to patient care area. 

• ​​Maintains professional collaborative relationships with members of the care team​ 

• Participates in process improvement, professional development and peer review  

• ​​Facilitates communication with providers/ care team to maintain awareness of care event or case status. This includes but not limited to instructions, escalation, bed assignment status, transportation arrangements, inquiries related to potential for readmission, pending evist as well as need for related follow up.​ 

• ​​Accurately enters and retrieves information within the EMR or client preferred documentation system as well as other systems utilized within assigned service area ensuring compliance to policy and regulatory processes and data collection.​ 

• Responsible for other tasks and analysis as requested /directed. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. 

Licensing/Certification 

STNA (Skilled Nursing Nurse Assistant) - Preferred

CNA (Certified Nurse Aide) – Preferred  

CMA (Certified Medical Assistant) – Preferred  

Education 

Highschool Diploma or equivalent – Required  

Associates degree, Health Sciences/Healthcare Informatics/Healthcare Management – Preferred  

Work Experience 

1 year of healthcare or healthcare contact center (required)  

Training 

Epic electronic health record – preferred  

Genesys contact center – preferred