Student Affairs Operations Coordinator

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Reports to: Dean of Student Affairs, RHEIs

Primary Function/General Purpose Of Position

The Operations Coordinator facilitates efficient and effective operations within the Richmond Higher Education Institutions (RHEI) Student Affairs Department. This role is responsible for coordinating and supporting student/departmental initiatives while contributing to the efficient and effective operation of student affairs across the RHEIs. This role plays a key part in fostering a culture of well-being, engagement, and belonging for all students/staff while managing compliance with policies, supporting student engagement, departmental operations, special projects and collaborating with internal and external stakeholders to support the needs of the department.

Essential Job Functions

Plan, coordinate, and execute strategic events across the student lifecycle/department, including new student/staff onboarding, commencement ceremonies, and other student-focused initiatives.

Develop and maintain professional relationships with vendors and external stakeholders to support event needs.

Facilitate student/staff daily operations for the Student Affairs department, ensuring efficient processes across admissions, marketing, records & registration, student success, and student & alumni affairs. Provide coordination and support for departmental special projects, student engagement initiatives, and development activities.

Serve as the communication hub for all units within the department/with students, ensuring seamless information flow.

Oversee the development and implementation of standard operating procedures that promote efficiency, continuous quality improvement, and regulatory compliance.

Support budget management, including travel, professional development, and engagement spending requests.

Manage timelines/collection and collation of data/documents for accreditation, regulatory standards and other required reports, including by not limited to the Virginia Board of Nursing, State council of Higher Education for Virginia (SCHEV) and Accrediting Bureau of Health Educatin Schools (ABHES).

Facilitate key annual/semi-annual Student Affairs/student projects, may include projects such as:

• Annual revisions of College Catalog components.
• Coordination and planning of leadership meetings.
• Development of training schedules.
• Updates to Associate/Student Organization Advisor Handbook.
• Prepare and support written communications and visual presentations of project updates, findings, and recommendations for various audiences, including academic peers, leadership, and students.
  
  
  

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

N/A

Education

Bachelor of Science (required)

Master’s Degree in Student Affairs, Student Development or Counseling (preferred)

Work Experience

2 years of experience with project management/administrative coordinator with focus on quality outcomes (required)

Skills

Experience in higher education, project management, customer relations (preferred)

• Attention to detail
• Ability to produce in a fast-paced environment
• Demonstrate initiative, critical thinking and ability to problem-solve
• Budgeting & Financial Acumen
• Project management/evaluation skills
• Analyzing data to resolve issues, identify solutions and escalate concerns as necessary
• Scheduling
• Strong technology skills that support SIS and LMS management
• Expertise with Excel
• Build and maintain trusting relationships across campus community
• Ability to use sound judgment, hold confidences as appropriate
• Teamwork
• Conflict resolution
• Active listening
• Relationship building
  
  
  

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
  
  
  

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com