What are the responsibilities and job description for the Part-time Service Desk Analyst I position at Bon Secours Mercy Health?
**Thank you for considering a career at** **Bon Secours Mercy Health!**
**This position is part of a fully remote team, but the employee is required to** **be 45-minutes or less from the Cincinnati, OH or Richmond, VA region.**
**SUMMARY OF PRIMARY FUNCTION**
Provides front line I&T support to end users on a variety of issues with a strong commitment to customer service and satisfaction in a technological healthcare environment. Identifies, researches, and resolves technical issues with PCs and applications. Will interface with wide variety of healthcare industry personnel. Primary job functions require attention to detail, initiative and exercising good judgment. Typically reports to a lead or manager.
**ESSENTIAL JOB FUNCTIONS**
Provides Level I Support Desk coverage. Analyst must have Information Technology-based knowledge of commonly used concepts, practices, standards and procedures.
Call intake is top priority.
Will interface with wide variety of healthcare industry personnel.
Must gather information and provide assistance to end-users experiencing problems with hardware, software, networking, or other computer-related technologies including telecommunications.
Uses established procedures and experience to determine the nature of the problem and provide solutions to customers' satisfaction in a timely manner adhering to established SLA's
Handle routine user problems, referring more complex problems to designated analysts or technical staff.
Interact with internal I/S support personnel.
Interview user to collect information about problem and lead user through diagnostic procedures to determine source of errors.
Determine whether problem is caused by hardware such as PC peripherals, drivers, or other malfunctions.
Document the problem via the Service Now application is required.
**REQUIREMENTS**
Strong knowledge of Information Technology standards, knowledge of ITIL framework.
Experience with customer/end-user support.
Proficient with Microsoft Office Suite and understanding as to how web-based applications work.
Applicable IT Certification or degree is a plus.
Bon Secours Mercy Health is an equal opportunity employer.
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
**S** **cheduled Weekly Hours:**
20
**Work Shift:**
All (United States of America)
**Department:**
SS I&T - Service Mgmt
_All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for_ Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia _, which are Affirmative Action and Equal Opportunity Employers, please email_ [ Email address blocked ] - Click here to apply to Part-time Service Desk Analyst I._ _If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at_ [ Email address blocked ] - Click here to apply to Part-time Service Desk Analyst I_ .
For nearly 200 years, the historical founders of Bon Secours Mercy Health ([ Link removed ] - Click here to apply to Part-time Service Desk Analyst I) has been providing care to those in need. Today, the ministry is one of the top 20 health systems in the United States and part of the top performing quartile of Catholic health systems for lowest cost per case for patient care. This quality care is provided by more than 57,000 employees serving communities throughout Florida, Kentucky, Maryland, New York, Ohio, South Carolina and Virginia.
The health care ministry provided care for patients more than 10.3 million times in 2017 through its network of more than 1,000 care sites. Consistent with its commitment to serve each patient with dignity, Bon Secours Mercy Health provides nearly $2 million per day in community benefit.
The Mission of Bon Secours Mercy Health is to extend the compassionate ministry of Jesus by improving the health and well-being of its communities and bring good help to those in need, especially people who are poor, dying and underserved. For more information, visit www.bsmhealth.org .
**This position is part of a fully remote team, but the employee is required to** **be 45-minutes or less from the Cincinnati, OH or Richmond, VA region.**
**SUMMARY OF PRIMARY FUNCTION**
Provides front line I&T support to end users on a variety of issues with a strong commitment to customer service and satisfaction in a technological healthcare environment. Identifies, researches, and resolves technical issues with PCs and applications. Will interface with wide variety of healthcare industry personnel. Primary job functions require attention to detail, initiative and exercising good judgment. Typically reports to a lead or manager.
**ESSENTIAL JOB FUNCTIONS**
Provides Level I Support Desk coverage. Analyst must have Information Technology-based knowledge of commonly used concepts, practices, standards and procedures.
Call intake is top priority.
Will interface with wide variety of healthcare industry personnel.
Must gather information and provide assistance to end-users experiencing problems with hardware, software, networking, or other computer-related technologies including telecommunications.
Uses established procedures and experience to determine the nature of the problem and provide solutions to customers' satisfaction in a timely manner adhering to established SLA's
Handle routine user problems, referring more complex problems to designated analysts or technical staff.
Interact with internal I/S support personnel.
Interview user to collect information about problem and lead user through diagnostic procedures to determine source of errors.
Determine whether problem is caused by hardware such as PC peripherals, drivers, or other malfunctions.
Document the problem via the Service Now application is required.
**REQUIREMENTS**
Strong knowledge of Information Technology standards, knowledge of ITIL framework.
Experience with customer/end-user support.
Proficient with Microsoft Office Suite and understanding as to how web-based applications work.
Applicable IT Certification or degree is a plus.
Bon Secours Mercy Health is an equal opportunity employer.
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
**S** **cheduled Weekly Hours:**
20
**Work Shift:**
All (United States of America)
**Department:**
SS I&T - Service Mgmt
_All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for_ Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia _, which are Affirmative Action and Equal Opportunity Employers, please email_ [ Email address blocked ] - Click here to apply to Part-time Service Desk Analyst I._ _If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at_ [ Email address blocked ] - Click here to apply to Part-time Service Desk Analyst I_ .
For nearly 200 years, the historical founders of Bon Secours Mercy Health ([ Link removed ] - Click here to apply to Part-time Service Desk Analyst I) has been providing care to those in need. Today, the ministry is one of the top 20 health systems in the United States and part of the top performing quartile of Catholic health systems for lowest cost per case for patient care. This quality care is provided by more than 57,000 employees serving communities throughout Florida, Kentucky, Maryland, New York, Ohio, South Carolina and Virginia.
The health care ministry provided care for patients more than 10.3 million times in 2017 through its network of more than 1,000 care sites. Consistent with its commitment to serve each patient with dignity, Bon Secours Mercy Health provides nearly $2 million per day in community benefit.
The Mission of Bon Secours Mercy Health is to extend the compassionate ministry of Jesus by improving the health and well-being of its communities and bring good help to those in need, especially people who are poor, dying and underserved. For more information, visit www.bsmhealth.org .
Recommended Skills
- Attention To Detail
- Customer Service
- Flexible Spending Account
- Hardworking And Dedicated
- Itil
- Information Technology
Salary : $2 - $0
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