Document Management Specialist - Richmond, VA

Primary Function/General Purpose Of Position

Provides good help to our practices, patients, and community, by ensuring quality documents are found properly and quickly for continuity of patient care. Also, maintaining standards of Enterprise EPIC and Medical Group policy to ensure ease of retrieval of such information by providers and staff across the healthcare system.

Essential Job Functions

• Reviews and prioritize records electronically via Proficient, paper documents, or other electronic software to facilitate an efficient and effective workflow.
• Enters and/or updates Health Maintenance information to ensure compliance data is available and to enable reporting on key measures.
• Proofs completed scans/imports on a daily basis to ensure the integrity and quality of documentation entered.
• Scans documents into the electronic health record utilizing the Enterprise EPIC and health system protocols and standards.
• Identify and scan documents with proper level, document type and Description to ensure ease of retrieval by providers/staff across our health system.
• Maintain individual productivity level as specified in defined performance levels.
• Maintain individual quality audit standards as specified in defined performance levels
• Perform peer audits for quality purposes as needed.
• Mentor new team members as needed.
• Investigates as necessary, issues such as invalid or missing patient information in order to ensure a complete and accurate record.
• Maintains timely monitoring and distribution of documents into the correct queues as set forth in standard operating procedures.
• Import & Exports documents appropriately from external source to Epic according to guidelines of quality set forth in the department.
• Maintain a positive working relationship with appropriate Medical Group practice personnel to ensure open communication relative to Centralized Scanning.
  
  
  

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Medical assistant certification or LPN (preferred)

Education

High school diploma or GED (required)

Work Experience

3 years’ experience in a medical setting (preferred)

Training

EPIC Electronic Health Record (required)

Proficient digital fax server (preferred)

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
  
  
  

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com