What are the responsibilities and job description for the Customer Care Associate position at Bomnin Automotive Group?
Job Description: Customer Care Associate
Job Status: Full-time, non-exempt
Reports To: BDC Operations Director, Controller/Office Manager
Position Overview: As a Customer Care Associate at Bomnin Automotive , you will be the initial point of contact for customers, ensuring their experience is exceptional throughout their journey. This multifaceted role involves receptionist, business development center (BDC), scanning of service RO?s and cashier responsibilities, all within a comfortable office setting.
Responsibilities:
- Warmly and professionally welcome customers visiting the dealership and handle incoming calls, directing inquiries to the appropriate departments.
- Manage the dealership's Business Development Center (BDC), addressing customer queries through various channels such as phone, email, and chat.
- Coordinate service appointments to ensure a seamless customer experience.
- Efficiently process payments, issue receipts, and maintain accurate transaction records as part of cashier duties related to sales, service, and parts departments.
- Collaborate closely with the sales team to ensure timely and effective follow-up on leads and customer inquiries.
- Maintain meticulous and updated customer records, contributing to a well-organized customer management system.
- Scan service repair orders daily.
- Uphold dealership policies and procedures with a strong commitment to professionalism and customer service.
- Organize and secure vehicles second keys in a designated area.
- Balance the cash register daily and replenish change as needed.
- Create FedEx labels and maintain a log of sent contracts.
- Keep the reception area organized and appealing, ensuring promotional materials and brochures are up to date.