Customer Service Shift Lead

Bomberger's Store - Urgent Immediate Full Time Customer Service Shift Lead

Are you excited about creating a fun and inviting atmosphere for customers? Do you want to work in a dynamic environment where your contributions truly matter?

Join Bomberger's Store, a trusted family-owned home improvement retailer since 1887, as a highly skilled and enthusiastic Customer Service Team Lead. Here, you'll learn valuable customer support skills while working alongside a motivated team dedicated to delivering exceptional service. Enjoy perks like employee discounts and a flexible schedule while making a difference in your local community!

Summary:

Provides support to cashiers and customer service desks by performing the following duties:

Responsibilities

• Duties and responsibilities below are in addition to those of the Customer Service Team Member.
• Assists customers by helping them to locate products or merchandise and answering questions.
• Operates a computerized cash register by using an electronic scanner to record price or entering data to process customer purchases.
• Redeems promotional coupons, Ace Rewards, gift certificates and gift cards.
• Collects cash, check or charge payment from customer and makes change for cash transactions.
• Bags merchandise.
• Resolves pricing errors. Works with other employees of the store to research pricing on items that do not scan or are missing bar codes.
• Observes customer activity on sales floor; notes suspicious behavior, discourages shoplifting; seeks help from management when needed.
• Stocks shelves and maintains merchandise in Check-Out area.
• Maintains check-out area by retrieving shopping carts, vacuuming vestibule, and performing general housekeeping duties.
• Regularly ensures the cleanliness of the checkout area.
• Prepares for the opening and closing of the store. Unlocks the main entrance to open the store in the morning; ensures door is locked at closing.
• Demonstrates regular and predictable attendance.
• Maintain a friendly and respectful attitude towards customers and coworkers.

Supervisory Responsibilities:

• The shift lead’s priority is to provide and ensure service to our customers. There are no duties and responsibilities that will take precedence over this.
• Constantly monitors the performance of staff and ensures compliance with expectations including greeting incoming customers and taking proper breaks.
• Keeps a working knowledge of all customer service procedures.
• Informs staff of daily communications.
• Provides direction and guidance to cashiers in the following areas: Customer Complaints, System Problems, Computer Problems, Price Discrepancies
• Assists the department manager in the implementation of procedure changes.
• Reviews circulars and promotional advertisements and reports promotions to cashiers.
• May assist with the training of new employees on the register and other store procedures.
• May assist with the ordering of product and merchandise for the check-out and customer service areas, such as candy, register supplies, postage stamps and licensing materials.
• Checks inventory in Eagle system as needed.
• Ensures the completion of closing procedures; doors locked, money in safe, evening tasks completed.
• May assist with annual inventory.
• Prepares lobby and front of store for storms.
• Other duties and projects as assigned.

Requirements

• High school diploma or equivalent OR one to three months related experience and/or training
• Prior Supervisory experience preferred but not required.
• Ability to work weekday evenings and an every other Saturday rotation.
• Full Time (approximately 40 hours weekly)
• Strong communication skills and a friendly demeanor.
• Commitment to regular attendance and teamwork.
• Needs to be able to stand for extended periods of time and lift or move up to approximately 25 pounds.

Location: Bomberger's Store

If you're ready to bring your talent and enthusiasm to our team, apply now and help us continue our legacy of service!

Bomberger’s Store is a family-owned and operated home improvement retailer located in Lititz. Trusted since 1887, Bomberger’s has evolved over six generations to better serve the needs of local homeowners. From furniture, flooring, and countertops, to hardware, lawn and garden supplies, power and rental equipment, paint, and more, Bomberger's has it all. Located on Route 501 just north of Lititz, at 555 Furnace Hills Pike, and online at Bombergers.com, the friendly faces at Bomberger’s are always ready to serve your needs for quality goods and service.

Benefits:

• Employee discount
• 401(k)
• Other
• Flexible schedule
• 401(k) matching
• Referral program
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance

Job Type: fulltime

Schedule:

• Weekend availability
• Monday to Friday
• Day shift
• Holidays
• Overtime
• 8 hour shift

Education: No education required

Work location: On-site