What are the responsibilities and job description for the Field Uptime Engineer - Canada position at BOMAG AMERICAS INC?
Description:
The Field Uptime Engineer is responsible for supporting the Service & Solutions department by providing problem resolution to complex technical issues including root cause analysis, diagnosis, and repair guidance to our distributors.
In addition, they provide warranty claim oversight and develop / deliver product training for the operation, maintenance, and repair of our products at the direction of the Field Service Sr Uptime Engineer.
- Provide technical support in a customer service focused manner until repair issue is fully resolved
- Updating and resolving BOTIS tickets timely and accurately
- Aids Production & PDI departments for critical needs (diagnosing)
- Through Fleet Intelligence, provides reports of field actions and resolutions
- Using BOTIS ticketing system And Fleet Intelligence reports, identify repetitive failure patterns, recommend, and manage field product improvements or campaigns
- Travel as required (75%)
- Associate degree or equivalent preferred
- 5 years of technical experience with construction equipment preferred
- SAP knowledge preferred