Front Desk Tire and Service Advisor

Job Overview
We are seeking an energetic and customer-focused Front Desk Tire and Service Advisor to join our dynamic automotive team. In this vital role, you will serve as the first point of contact for customers, guiding them through their vehicle service needs with enthusiasm and professionalism. Your expertise will help ensure a seamless experience from the moment customers walk through the door to the completion of their vehicle maintenance or repairs. This position offers an exciting opportunity to combine your automotive knowledge with exceptional customer service skills, driving both customer satisfaction and dealership success.

Responsibilities

• Greet customers warmly upon arrival, establishing a positive and professional first impression.
• Accurately listen to customer concerns and clearly communicate recommended services, including tire replacement, oil changes, brake repairs, alignments, suspension work, and other automotive repairs.
• Write detailed service estimates using auto estimating software, ensuring transparency and clarity for customers.
• Upsell additional services and products such as tires, filters, fluids, and maintenance packages to maximize dealership revenue while meeting customer needs.
• Coordinate with technicians to prioritize repairs, track job progress, and ensure timely completion of services.
• Handle cash transactions accurately and process payments efficiently at the front desk.
• Maintain organized records of service orders, customer interactions, and vehicle histories for future reference.

Experience

• Previous dealership experience or auto service management background is highly preferred.
• Strong knowledge of automotive diagnostics, mechanical systems, transmissions, diesel engines, air brakes, shocks & struts, wheel alignments, suspension systems, tire service, oil changes, brake repair, auto body repair, and other automotive repairs.
• Proven ability in upselling services and automobile sales to enhance customer satisfaction and dealership profitability.
• Experience with auto estimating tools and service writing is advantageous.
• Excellent customer service skills with a friendly attitude and professional demeanor.
• Basic cash handling skills with attention to accuracy in financial transactions.
• Mechanical knowledge or mechanic experience is a plus to better understand technician recommendations and communicate effectively with both customers and technicians. Join us as a Front Desk Tire and Service Advisor where your enthusiasm for cars combined with your dedication to exceptional service will make a real difference! This role offers a rewarding environment for those passionate about automotive care and eager to grow within a vibrant team dedicated to excellence in every aspect of vehicle maintenance and customer experience.

Pay: $15.00 - $20.00 per hour

Work Location: In person

Salary : $15 - $20