What are the responsibilities and job description for the Senior Operations Manager position at Bolt?
About Bolt
Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.
From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.
And we're just getting started.
Why join Bolt?
- Build the future of mobility and help transform how people live and move in cities.
- Tackle challenges at scale that span technology, operations, regulation, and growth.
- Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
- Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.
About the role
As a Senior Operations Manager (Rides) in Greece, your key objective is to maximize marketplace performance by securing strategic partnerships and executing initiatives that drive both Supply and Demand.
You will lead and develop the local operations team, collaborate closely with cross-functional stakeholders, and directly impact rider satisfaction by improving driver quality, availability, and marketplace efficiency.
This is a high-impact leadership role requiring strong business acumen, operational excellence, and the ability to drive results through people.
Main tasks and responsibilities:
- Lead, develop, and inspire a high-performing operations team, fostering a culture of ownership, collaboration, and continuous improvement.
- Drive marketplace performance by executing supply acquisition, retention, and engagement strategies across Fleet Owners and Drivers.
- Own operational performance by setting clear KPIs, monitoring key metrics, and implementing data-driven action plans to improve driver quality, availability, and efficiency.
- Build and maintain strong strategic relationships with Fleet Owners and key stakeholders, leveraging insights to inform business decisions.
- Lead cross-functional initiatives from planning to execution, collaborating closely with Product, Marketing, Finance, Business Development, and Central Operations.
- Design and implement local initiatives, campaigns, and process improvements that positively influence driver behaviour and marketplace outcomes.
About you:
- You have 6 years of experience in operations, strategy, consulting, mobility, or a similar fast-paced environment.
- You have proven experience leading and developing high-performing teams.
- You are highly analytical and comfortable using data to drive strategic decision-making.
- You have strong project management skills and experience leading cross-functional initiatives.
- You are an excellent communicator in both Greek and English and a strong relationship builder with strong negotiation skills.
- You demonstrate strong ownership, independence, and the ability to work towards ambitious goals, coupled with strong business acumen and deep understanding of marketplace dynamics.
Why you’ll love it here:
- Accelerate your professional growth with unique career opportunities.
- Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
- Take care of your physical and mental health with our wellness perks.
- Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
- Connect with colleagues at annual company events and smaller team gatherings.
- Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
Some perks may differ depending on your location and role.
At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Everyone is welcome
Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.
We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.