What are the responsibilities and job description for the Bilingual Customer Service Representative - Tech Support Specialist position at BOLT Staffing?
Bilingual Customer Service Representative /Tech Support Specialist
Job Location: Orlando, Florida
Job Type: Temporary, Seasonal, on-site
Pay Rate: $18-$19/hour
Schedule: Monday - Friday; 8am-5pm (various shifts available)
Description of Position:
Do you have experience as a Bilingual Customer Service and in Technical Support? We are seeking personable and friendly Bilingual Customer Service / Technical Support Specialists for a seasonal assignment. In this role, you will study technical applications, ensure proper operations, make recommendations, and support end users to maximize computer system capabilities. This is a great opportunity for individuals with strong IT knowledge and excellent customer service skills. Must be Bilingual candidates (Spanish/English).
Job Responsibilities:
- Field incoming help requests from end users via telephone, work orders, and help desk in a courteous and professional manner
- Build rapport and elicit problem details from help desk customers
- Record, track, and document the problem solving process, including all decisions and actions taken through to resolution
- Apply diagnostic utilities to aid in troubleshooting
- Access software updates, drivers, knowledge based, and FAQs to aid in problem resolution
- Identify and learn the appropriate software and hardware supported by the organization
- Perform hands on fixes such as software installation, upgrades, file backups, and system configuration
- Test solutions to ensure issues are fully resolved
- Conduct post resolution follow ups to confirm customer satisfaction
- Support users with both technical and service related needs
- Perform additional related duties consistent with the role
Description of Company:
You will be supporting a well-established software company that is an industry leader of professional tax software solutions.
Experience Required:
- Bilingual Spanish/English required
- Stellar customer service experience with a personable, solution focused approach
- Broad understanding of computer hardware
- Proven experience with desktop operating systems
- Strong problem solving and process improvement skills
- Excellent interpersonal communication skills with the ability to present technical information clearly
- Experience with software maintenance and testing
- Strong multi-tasking capabilities in a dynamic environment
- Willingness and desire to develop technical support skills further
Similar positions:
Technical Support Representative
IT Help Desk Technician
Customer Service Representative (Technical)
IT Support Specialist
Technical Customer Service Specialist
Bolt Staffing is an equal opportunity employer. Applicants of all backgrounds are encouraged to apply. We understand that you might not meet every requirement for this position, but we encourage you to apply even if you do not "Check all the boxes."
Bilingual Customer Service Representative /Tech Support Specialist 128161
Pay: $18.00 - $19.00 per hour
Benefits:
- Health insurance
Work Location: In person
Salary : $18 - $19