What are the responsibilities and job description for the Account Management Specialist position at BOLT Staffing?
Account Management Specialist
Job Location: Sacramento, California
Job Type: Temp to Hire
Job Pay: $24-$26/hour
Schedule: Monday - Friday; 8:30am-5pm
Description of Position:
Do you have experience as an Account Management Specialist and enjoy providing exceptional service to customers? We are partnering with a rapidly growing company in the Sacramento area that provides under-canopy lighting solutions for the cannabis cultivation industry. In this key role, you'll ensure that customers enjoy a seamless and supportive experience from their first interaction through ongoing account management and follow-up. The Account Management Specialist serves as a trusted partner to both customers and internal teams managing day to day account activities, coordinating trials, and ensuring customer satisfaction through clear communication and proactive problem-solving. This is a temp to hire opportunity with long term potential for the right candidate.
Job Responsibilities:
- Manage assigned customer accounts with professionalism, responsiveness, and a focus on long-term relationship building
- Maintain consistent communication with customers to ensure satisfaction, provide updates, and resolve issues
- Track and follow up on product trials, gathering feedback and ensuring a smooth evaluation process
- Guide customers through onboarding, product education, and ongoing support
- Serve as a liaison between sales and technical teams to ensure timely and accurate troubleshooting
- Proactively identify and address customer challenges to strengthen relationships and drive retention
- Collaborate cross-departmentally to align on customer needs and maintain consistent service delivery
- Identify opportunities for process improvement to enhance the overall customer experience
Description of Company:
You will be supporting a well-established company that specializes in high quality under canopy lighting in Sacramento, California.
Experience Required:
- High school diploma or GED required; college degree preferred
- 2 years of experience in a dynamic, e-commerce or operations environment
- 5 years of customer service or account management experience
- Familiarity with inventory/order management systems (Cin7 experience is a plus)
- Proficient in Google Suite ( Sheets, Docs), Microsoft Office, and QuickBooks Online
Similar Positions:
Sales Manager
Customer Success Specialist
Business Development Manager
Account Executive
Bolt Staffing is an equal opportunity employer. Applicants of all backgrounds are encouraged to apply. We understand that you might not meet every requirement for this position, but we encourage you to apply even if you do not "Check all the boxes."
For inquiries about this position or to explore other job opportunities at Bolt, feel free to contact us at the following numbers:
- Stockton - (209) 307-6115
- American Canyon - (707) 552-7800
- Sonoma - (707) 939-2800
#127556
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Benefits:
- Health insurance
Work Location: In person
Salary : $24 - $26