What are the responsibilities and job description for the Shift Leader position at Bolster Hardware?
As a Shift Leader, you’ll play a key role in driving sales and delivering the high level of customer service our brand is known for. You’ll help train and guide sales associates and cashiers to meet company goals while fostering a culture rooted in service, promotions, and results.
Key Responsibilities
Customer Service
- Represent Bolster’s Ace Hardware in a positive, helpful manner.
- Greet customers warmly and assist them throughout the store.
- Ensure customers feel appreciated and supported at every interaction.
- Respond to pages and phone calls promptly and courteously.
- Provide knowledgeable, friendly service and guide customers to products.
- Refer unresolved customer concerns to a manager.
Store Operations
- Support a safe, professional, and positive work environment.
- Help receive and stock merchandise and maintain accurate back stock levels.
- Keep the sales floor, stock room, and outdoor areas clean and organized.
- Ensure signage is current and end caps are neat and well-stocked.
- Assist with resets and special orders as needed.
- Share sales or merchandising ideas with the General Manager.
- Participate in store meetings and help maintain high team morale.
- Operate forklifts (with proper training).
- Communicate any store support issues to management.
What We’re Looking For
- Strong background in customer service and leadership
- Hardware experience is a plus, but we’re happy to train the right person
- Excellent interpersonal, communication, and follow-through skills
- A friendly, team-oriented attitude and professional appearance
