What are the responsibilities and job description for the Sales Associate position at Bolster Hardware?
As a Sales Associate, you’ll play a key role in delivering a positive customer experience while supporting daily store operations. You’ll assist with receiving, stocking, and pricing merchandise and help ensure the store is clean, organized, and welcoming to customers.
Essential Duties & Responsibilities
Customer Service:
- Provide a friendly, helpful representation of Ace Hardware.
- Greet customers throughout their visit and thank them upon departure.
- Proactively assist customers in locating items and solving problems.
- Maintain a positive attitude and work collaboratively with customers and team members.
- Respond to pages and calls promptly and courteously.
- Refer any unresolved customer concerns to a manager.
- Demonstrate strong product knowledge and familiarity with store layout.
- Deliver personalized service with the goal of exceeding customer expectations.
Store Operations:
- Contribute to a professional, safe, and positive work environment.
- Assist in receiving and stocking merchandise throughout the store.
- Maintain back stock levels and support inventory control efforts.
- Keep the sales floor, stockroom, and outdoor areas clean and organized.
- Help with end caps, ad merchandise, and product resets.
- Support Department Specialists with tasks like price changes and special orders.
- Ensure store signage is accurate and up to date.
- Operate a forklift if trained and certified.
- Share ideas or concerns regarding merchandising or sales strategies with management.
- Attend and participate in store meetings.
- Maintain a professional appearance and demeanor.
- Perform other duties as assigned.
Education & Experience:
- High school diploma or GED required.
- Retail experience preferred but not required.
Physical Requirements:
- Must be able to stand, walk, climb, and lift up to 25 lbs.
