What are the responsibilities and job description for the Customer Service Representative PT position at Bollman Hat Company?
Job Purpose:
Interact with Customers to provide information in response to inquires about products and services, respond to orders, inquires and invoice questions and in general to handle and resolve complaints.
Key Responsibilities and Accountabilities of the Position:
- Responds to customers request via telephone, mail or by e-mail
- Contact customers to gather data to clarify orders, provide pricing, availability etc.
- Writes up orders, mails catalogs and similar data to customers as required
- Sell product and place customer orders in the Computer System
- Provide Customers with product and service information
- Transfer Customer calls to the appropriate staff
- Identify, research and resolve customer issues using the computer system
- All other duties as assigned
Additional Responsibilities:
- Acquire knowledge of product lines, prices and delivery times to more efficiently serve our customers
- Update job knowledge by participating in educational opportunities
- Improves customer service by recommended improved processes
- Maintains liaison with other departments for order completions