What are the responsibilities and job description for the Service Advisor position at Bolivar Motor Company, Inc?
Location: Bolivar Ford
Golden Circle Auto Group has been a trusted name in the automotive industry since 1979. As a local, family-owned business, we take pride in serving our communities with integrity and exceptional customer service. With locations in Jackson, Bolivar, Lexington, Parsons, and Iuka, we are committed to providing quality vehicles and top-notch service to our customers.
At Bolivar Ford, we believe in investing in our people. As we continue to grow, we are looking for dedicated individuals to join our team. We offer comprehensive training, ongoing support, and opportunities for career advancement in a dynamic and rewarding environment. If you're looking for a workplace that values teamwork, professional growth, and customer satisfaction, we'd love to have you on board!
Job Summary:
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
Service Advisor Benefits:
401(k)
Employee discount
Health insurance
Paid time off
Vision & Dental insurance
Competitive Pay
Service Advisor Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Service Advisor Requirements:
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Golden Circle is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.