What are the responsibilities and job description for the I.T. Level 1 Support Technician position at BOLEY CENTER?
This position is an onsite only position in Pinellas County, Florida.
ABOUT THE ORGANIZATION
Established in 1970, Boley Centers, Inc. is a private, non-profit organization serving individuals with mental disabilities, individuals and families who are homeless, Veterans and youth in Pinellas County. Boley Centers has an opportunity for a full-time I.T. Level 1 Support Technician to provide first-level I.T. technical support to Boley Centers staff across multiple locations, ensuring timely and effective resolution of issues related to Microsoft Windows and Mac desktop systems, servers, networks, VOIP, and related technologies. Responsibilities include help desk triage, remote and onsite troubleshooting, documentation, and exceptional customer service.
DUTIES/RESPONSIBILITIES:
- Provides fast, friendly, and professional technical support via phone, remote connection, email, and onsite assistance.
- Troubleshoots Microsoft Windows systems, software applications, mobile devices, and network connectivity.
- Performs diagnostics and repair (“bench work”); documents all repairs in IT ticketing system.
- Supports Windows Server, Active Directory, and network protocols under supervision.
- Assists with VOIP systems and network hardware troubleshooting.
- Consults with staff on technology use and best practices.
- Documents service requests and resolutions in the IT ticketing system.
- Escalates issues promptly when needed.
- Maintains strong customer relationships and communication.
- Assist with creation and maintenance of device (laptop/desktop/mobile) software images.
EDUCATION AND EXPERIENCE: Working toward an Associate’s or Bachelor’s degree in an IT-related field preferred, or equivalent experience.
Minimum two years’ customer-oriented experience; experience with Microsoft Windows troubleshooting, basic networking, and desktop support preferred.
Mandatory Certifications: A , Network , or Security (or willingness to obtain within 90 days).
Knowledge: Knowledge of Windows 11/10/8/7, exposure to Windows Server, Active Directory, and network fundamentals, understanding of help desk workflows.
SPECIAL REQUIREMENTS:
Valid Florida driver's license, personal vehicle, and insurance.
Must pass a Level II background check.
Florida’s Care Provider Background Screening Clearinghouse helps ensure that caregivers, health workers, and educators meet Level 2 background screening standards before they can work with children, seniors, or other vulnerable groups. For more information, please visit https://info.flclearinghouse.com
Reasonable accommodations will be made for otherwise qualified individuals with a disability. Veterans encouraged to apply. Boley Centers is a drug-free workplace that adheres to federal regulations as it pertains to marijuana use. EOE/ADA/VETERANS/DFWP
Salary : $21 - $22