Family Support Technician

Continuing education, reimbursement for professional certifications, licensure and qualified supervision

JOB SUMMARY:
Assesses service and support needs of at-risk youth and their families and ensures needed services are provided to all assigned to caseload. Monitors success of interventions. Conducts home visits and follow-up. Completes appropriate and necessary reports, records, documents, etc. and files in appropriate records.

PRIMARY JOB FUNCTIONS:

• Formulates and implements service plans for each assigned youth and their family; updates plan every six months.  May screen/do intakes for program participants.
• Connects youth and parents to needed mentoring services, therapy, parenting classes, etc.
• Conducts home visits to conduct assessment and provide counseling/support.
• Maintains contact with local school guidance counselors to monitor progress and collect data.
• Meets, as necessary, with appropriate individuals to intervene and or advocate as needed for youth and family.
• Completes, in an accurate and timely manner, all documentation required to ensure ongoing compliance with all internal and/or external requirements.
• Maintains ongoing awareness of each assigned youth and family’s needs by frequent personal meetings with each youth and household.
• Conducts on-going follow-up to ensure on-going success and interventions as needed.
• Operates own or agency vehicle to transport youth /or travel between locations.
• Provides and/or arranges for 24-hour crisis intervention.
• Will comply with Compliance Plan and standards of conduct and report any non-compliance to the appropriate official.
• Will attend all required trainings and complete other duties as assigned.

EDUCATION AND EXPERIENCE:

High School diploma or GED equivalency and experience working with Youth between the ages of 14 and 21.  

One to two years’ experience working with youth that are at risk and/or emotionally disturbed.

Knowledge of mental illness and symptoms, mental health system and supports, community social services systems.

SKILLS AND ABILITIES:

Good skills and abilities in utilizing a personal computer, including work processing, use of basic math and language, handling telephone calls from consumers, some of which may be confrontational, communicating (orally and in writing), coordinating, follow through, interpersonal relations, crisis intervention, organizing work, following procedures and recording information, attention to detail, scheduling work (own and others), organizing work (own and others), working independently, adapting to change, public relations (external and internal), and such other duties that are usually and customarily considered necessary for satisfactory completion of essential duties.

PERFORMANCE STANDARDS: 

Must comply with all work-related rules and standards including, but not limited to attendance. Must not present a direct threat to the safety or health of self or others.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Primarily indoor (office) work, exposure to potential physical hazard may occur when dealing with difficult or unstable client. Overtime may be required from time to time.

Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.  Physical activities including, but not necessarily limited to stooping, kneeling, crouching, reaching - above or below waist, standing, walking, feeling, talking, seeing, hearing, handling, sitting, etc. at varying frequency and intensity may be required to satisfactorily perform one or more of assigned duties.

WORK MATERIALS AND SAFETY EQUIPMENT:

May include, but may not necessarily be limited to telephone, standard office equipment/materials and automobile/van.

May include but not necessarily limited to use of vehicle seat belts, protective gloves/mitts/apron, and weight (lifting) belt. Special or unusual circumstances may require use of emergency safety equipment including but not limited to fire extinguisher and first aid equipment.

SPECIAL REQUIREMENTS: 

Valid Florida driver's license, own transportation vehicle and vehicle insurance required. 

Must pass a level II background check and drug screen.