Client Success Manager

CAUTION: IF ALL GOES WELL, THIS MAY JUST BE YOUR LAST JOB APPLICATION

Our hope is to find a Client Success Manager who understands business strategy, values the creative process, has extraordinary communication skills, and is able to take clients to heights they couldn’t have imagined before they began to work with us.

WHO WE ARE

Bolder & Co. Creative Studios helps clients reach ambitious revenue and customer engagement goals by producing the highest caliber brand development and design combined with data-smart marketing. The studio was borne out of an entrepreneurial spirit that is striving to hit the reset button on corporate America. We are looking for like-minded entrepreneurial creatives that want a bit more out of life – to do meaningful work, have fun in the process, and get paid what they are truly worth.

We love our clients and they love us. This isn’t a culture of complacency. We can’t use folks that have no real appreciation for creativity, have no sense of urgency, are crippled by self-doubt, and are unable to recognize style if it would sit on their lap and wiggle.

Heck, do a bit of soul-searching. If that’s you, do us both a favor and don’t waste your time applying.
We are looking for something specific – a creative partner that is willing to roll up his/her sleeves, leave their ego at the door, and wow the socks off of our clients.

Again and again.

OUR VISION

Be Bolder.
We choose to be uninhibited by traditional thinking. We are fiercely loyal, committed to building rich and meaningful connections, and deeply dedicated to helping one another live better lives by offering opportunities to grow and make bold choices.

OUR MISSION

Clients for life.
We take pride in producing the highest quality work from day 1 through day 1000 and beyond. We change and adapt right along with our clients so that our work stays fresh and always on point. As a fully engaged partner, we point out opportunities and raise our hands when we have concerns. In this way, we invest ourselves in our clients’ success and longevity.

THE BOLDER CULTURE

More than just coworkers, the people at Bolder are a crew, providing each other with the tools to succeed, opportunities to stretch, space to be ourselves, and laughter…lots of laughter. We admire each other, challenge each other, and genuinely like each other.

OUR CORE VALUES

We are real, showing up as our honest selves without pretense or pretentiousness.
We are candid even if it means having uncomfortable conversations.
We are passionate as we live optimistically and dive headfirst into challenges.
We are invested in each other, recognizing that “we” is a better, more satisfying way to work than “I”, and that the most important part of our culture is that we care about each other.
We are excellence-driven, bringing our A-game for every client and being proactive in tackling their needs.
We take personal ownership and hold ourselves accountable for the studio’s success.
We are continually learning on our own and from each other, about our respective craft and the world around us, believing that enriching our minds is how we live our best lives.

VALUE PROPOSITION

You haven’t met an agency like Bolder & Co.

• Completely flexible work environment. Tell us how (and how much) you want to work… just be consistent and produce the results our clients expect
• Unique studio with equal parts brand creation, marketing strategy, and business acumen
• Truly full-service for all things branding & marketing
• Strategic creative work informed by data, market insights, and psychology
• Deep experience across all industries
• A seasoned, real, easy-to-work-with team

OUR LONG-TERM COMPETITIVE ADVANTAGE IS THAT WE HAVE CLARITY ABOUT WHO WE ARE AND HOW WE BEST SERVE OUR CLIENTS

It’s the kind of self-awareness and knowledge that comes from experience as well as careful navigation and understanding of complex relationships. We’ve carried forward time-tested best practices and shed the approaches that don’t serve us or our clients well. But that doesn’t mean we’re not continually inviting and applying new lessons.
As a team, Bolder is efficient, effective, and darned good at producing the highest caliber strategic marketing and creative work.

RESPONSIBILITIES

• Serve as the lead point of contact for customer accounts
• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Develop new business with existing clients and/or identify areas of improvement
• Forecast and track key account metrics
• Prepare reports on account status
• Assist with challenging client requests or issue escalations as needed

KEY CHARACTERISTICS

• Be dripping with style (yes, we consider this a key characteristic)
• Ability to deliver unparalleled customer service
• Ability to partner and manage both internal and external relationships in a professional and service-oriented manner
• Ability to organize and prioritize workload and manage several projects simultaneously, ensuring deadlines are met
• Strong problem-solving, interpersonal and communications skills
• Work effectively in a team environment
• Recognize and address potential issues and offer ideas for areas of improvement
• Exceptional writing skills and demonstrated ability to write accurately, clearly, and persuasively
• Ability to be flexible, take criticism, and contribute to a positive learning environment

REQUIRED EXPERIENCE

• Experience in Marketing or related field
• Knowledge on social media platforms including Facebook, Instagram, Twitter, Snapchat, LinkedIn, Tiktok, etc.
• Proficient PC skills including MS Office applications, various Abobe Software and the ability to learn and utilize other software programs in an ever-changing technological environment