Content Operations Manager (Contract)

Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members that help prevent falls, reduce musculoskeletal pain, and increase physical activity levels. Innovative Medicare plans rely on Bold to deliver engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes. Bold is backed by leading investors, including Rethink Impact, Andreessen Horowitz, and Khosla Ventures.

Overview

Part-Time, 6-month contract to hire

Reports to: Senior Product Manager, Content Innovation

Bold is on a mission to close the gap between healthspan and lifespan for older adults - we're changing the narrative around aging and helping people live healthier, longer lives.

We're at an exciting inflection point in our content strategy. We're moving fast, running experiments, and iterating based on what our members tell us works.

We need someone to own content operations– both production shoots and trainer community support so our product and content teams can focus on strategy while you handle the critical day-to-day operations.

This isn't a traditional production role. We're not making one perfect piece of content - we're running experiments, testing hypotheses, and learning quickly. Some things won't work, and that's okay. Your job is to build systems that let us test 2x more ideas in half the time.

Success looks like: Running our production shoots efficiently and smoothly,, enabling twice as many content experiments per quarter, taking day-to-day trainer support off our Lead Trainer's plate, and freeing up our team to focus on strategy instead of logistics.

What You'll Own

Production Shoot Operations (End-to-End)

• Coordinate all aspects of content production from initial planning, on-site shoot management and quality control, post-shoot organization
• Build and optimize production workflows that support rapid iteration
• Manage production schedules, talent, budgets, and inventory
• Own and manage relationships with production team and talent
• Coordinate with post-production to ensure consistent quality and on-time delivery
  
  

Trainer Community Management & Support

• Work closely with our Lead Trainer to build and maintain systems for trainer onboarding, documentation, and FAQs
• Serve as primary point of contact for day-to-day trainer questions, troubleshooting, and support (taking this off our Lead Trainer's plate)
• Manage trainer logistics for shoots: scheduling, rehearsal, wardrobe, on-set preparation
• Create a responsive, supportive environment where trainers feel heard and taken care of
  
  

Enabling Experimentation

• Ensure production processes align with experiment objectives and success metrics
• Work closely with product and content teams to understand what we're testing and why
• Make smart tradeoffs between quality and velocity - we need "good enough to learn from" fast
• Flag production bottlenecks and proactively suggest solutions
  
  

Practical Execution

• Manage talent – scheduling, logistics, rehearsal, and on-set preparation
• Coordinate with post-production to ensure consistent quality and on-time delivery
• Track production budgets and find efficiencies without sacrificing brand standards
• Handle the operational chaos so our team doesn't have to
  
  

What We're Looking For

Must-Haves:

• 3-5 years of hands-on video production management experience - you've managed shoots from pre-production through post-delivery
• Self-sufficient operator - you can take a brief and run with it. You figure things out, don't wait for permission, and make smart decisions autonomously
• Startup mentality - comfortable with ambiguity, building systems from scratch with limited resources, and things changing fast. You get energized by "figuring it out," not stressed by it
• Speed orientation - you understand the difference between making one perfect thing and testing ten good-enough things. You know how to move fast without everything falling apart
• Operational excellence and detail orientation - strong organizational and project management skills. You track details, meet deadlines, and keep multiple balls in the air without dropping them
• People-oriented - you're comfortable being the go-to person for trainer questions throughout the day. You're responsive, helpful, and can handle routine requests without escalating everything
• Clear, proactive communicator - you keep people informed, flag issues early, and can translate production complexity into simple updates for the team
  
  

Nice to have:

• Chief-of-Staff background or experience - you've worked in a right-hand role supporting a team or leader, handling diverse operational needs and being the go-to person for getting things done
• Background or passion for fitness/wellness - you don't need to be a trainer, but if you genuinely care about helping older adults live healthier lives or have experience in the fitness space, you'll connect more deeply with our mission and content
• Post-production direction experience - you can give clear, actionable feedback to editors and know how to guide the edit toward the final vision without doing it yourself. You understand pacing, storytelling, and what makes content engaging
• Media asset management expertise - you've built systems for organizing, archiving, and retrieving content. You know how to set up folder structures, naming conventions, and workflows that make it easy to find that one B-roll clip from three months ago
  
  

What Makes You Great for This Role:

• You get excited about solving operational puzzles
• You're pragmatic about tradeoffs and comfortable with "good enough for now"
• You can juggle vendor negotiations, talent logistics, and budget tracking without breaking a sweat
• You see a broken process and immediately think "I can fix this"
• You're the person people naturally come to with questions because you make it easy
  
  

Role Details

Type: Contract position

Hours: 60 hours/month retainer (approximately 15 hours/week)

Rate: $50-75/hour depending on experience

Location: Los Angeles-based preferred (for on-site shoots), open to LA-adjacent with flexibility to travel for shoot days

Start Date: Mid-December 2025