Commercial Insurance E&S Account Manager

Brief Description

YOUR ROLE

We are seeking an experienced and driven Account Manager to lead and grow our commercial insurance sales team, with a strong emphasis on Excess & Surplus (E&S) lines. The Account Manager plays a key role in driving the success of Adelie Risk Advisors by managing small commercial accounts from quote to bind, navigating both admitted and E&S markets, and supporting our digital distribution partners. This role blends traditional account management with modern digital workflows—supporting agents, working closely with underwriting partners, and ensuring a seamless experience.

What You'll Do

Sales Leadership & Team Development

• Manage small commercial accounts across multiple lines (GL, BOP, WC, Property, Professional Lines, Cyber, Commercial Auto, etc.) from quote, bind, issue, and renewal.
• Navigate E&S and specialty markets, including preparing submissions, negotiating with underwriters, reviewing indications/quotes, and explaining terms to agents or insureds.
• Serve as a point of contact for digital distribution partners, helping them understand appetite, requirements, and placement options.
• Triage inbound submissions from our digital, embedded, and partner channels, ensuring completeness and accuracy.
• Leverage Bold Penguin’s technology (Universal Submission, Smart Document Upload, data guardrails, etc.) to drive faster placement and higher bind rates.
• Communicate underwriting requirements, additional information needs, and next steps to agents and partners clearly and professionally.
• Build relationships with E&S underwriters, MGAs, and wholesale partners to expand market access and improve turnaround time.
• Review quotes and terms for accuracy, clarify conditions or restrictions, and present options to the agent/insured.
• Manage renewals, ensuring retention, timely outreach, and exploring alternative markets when needed.
• Maintain detailed, accurate documentation in our agency management system (AMS) and digital workflows.
• Provide input to improve processes, appetite guides, and workflow enhancements as we scale the digital agency.
  
  

Business Development & Client Engagement

• Continue to act as a producer by prospecting, generating new business opportunities, and maintaining key accounts.
• Educate small business clients on risk exposures and design tailored E&S coverage solutions.
• Leverage digital platforms to streamline quoting, binding, and servicing for efficiency and scale.
• Build and maintain strategic relationships with wholesalers, MGAs, and E&S carriers to expand placement options.
• Meet or exceed personal and team sales targets while ensuring an exceptional client experience.
  
  

Account Management & Service Excellence

• Oversee and support the team in managing renewals, endorsements, and service requests.
• Ensure proactive client communication, including annual coverage reviews and risk reassessments.
• Drive compliance with regulatory requirements, carrier guidelines, and company standards.
• Identify process improvements and best practices to increase efficiency and consistency across the team.
  
  

Requirements

YOUR LOCATION

This is a fully remote role, with the exception of onboarding and optional in-office events.

Skills & Experience

• 3 years of commercial insurance experience with at least 1–2 years in E&S or specialty lines
• Strong understanding of small commercial underwriting, rating, and carrier appetites (admitted and non-admitted).
• Experience placing risks through MGAs, wholesalers, and E&S carriers.
• Ability to read and interpret coverage forms, endorsements, conditions, and underwriting memos.
• Comfort operating in a fast-paced, digital-first environment with multiple intake channels.
• Strong customer service and relationship skills—especially with independent agents, digital partners, and underwriters.
• Detail-oriented with strong organizational and communication skills.
• Proficiency in agency systems, submission platforms, or workflow tools; comfort learning new technology.
• Active P&C license
• Experience with small commercial platforms or digital distribution environments.
• Background working with start-ups, insurtechs, or high-growth agencies.
• Familiarity with surplus lines filings, stamping requirements, or declinations processes.
• Knowledge of Bold Penguin’s ecosystem (Exchange, Universal Submission, or Agency Portal).
  
  

Physical Requirements

• Must be able to sit/stand/walk for prolonged periods of time, (up to 8 hours per day) at a desk working on a computer.
• Must be able to use standard office equipment for extended periods of time, including but not limited to, a mouse, keyboard, phone and video conferencing.
  
  

Summary

Bold Penguin is a leading integrated digital solution platform dedicated to simplifying small commercial insurance. Our technology makes the quote and bind process quick, effortless, and profitable for all parties - agents, brokers, and carriers. Bold Penguin’s innovative product suite has digitized and transformed a slow, manual process resulting in reduced costs, increased efficiency, and better overall outcomes. For more information, please visit www.boldpenguin.com.

Or, simply put…. We simplify commercial insurance.

Benefits

We offer competitive compensation and progressive benefits that include:

• Medical, Dental, and Vision
• Flexible PTO Policy
• 401(k) with a company match
• Employee Assistance Program
• Parental Leave
• Disability and Life Benefits
  
  

Stay connected to the Glacier. We have great SLACK channels for work and play. We also like to video conference and hold all-hands "Waddles" regularly.

Penguin bling. Like swag themed after a certain Antarctic bird? Just. You. Wait.

Bold Penguin believes in inclusion. That’s why we’re proud to be an equal opportunity employer that considers all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. To learn more about our results-focused culture and employee-focused perks, read more on our careers page.