Senior Human Factors Researcher

A Senior Human Factors (HF) Researcher at Bold Insight looks forward to learning from and contributing to insightful and creative teams. You will work side-by-side with your peers and client stakeholders to plan, manage, and conduct exploratory, formative, and validation research to better understand use-related needs and inform the design of healthcare-related products and medical devices.

We conduct human factors validation studies to ensure those products and devices can be used safely and effectively. We work with a wide variety of products, including drug delivery devices, diagnostics, surgical tools and systems, packaging and labeling, and the digital assets and technology that augment healthcare in today’s world.

Lead and contribute to HF engagements from planning through readout while aligning to budgets, timelines, and objectives.

• Manage projects and project teams to deliver strong work at every client touchpoint
• Develop human factors plans, protocols, and study materials aligned with IEC 62366‑1, IEC/TR 62366‑2, ANSI/AAMI HE75, and FDA guidance
• Conduct task analyses, use‑related risk analyses, contextual inquiry, and ethnography to ground studies in real-world use
• Facilitate and execute formative and summative HF research studies; moderate sessions and perform root cause analysis with clear risk controls
• Analyze qualitative and quantitative data, connect findings to clear design and risk management actions, and track residual risks
• Facilitate real-time debriefs to client stakeholders, develop HF compliant documentation that meets regulatory standards and deliver decision-ready recommendations for product, quality, and engineering teams, while creating touchpoints that consistently exceed expectations

• Depth in HF and usability engineering for medical devices, across formative and summative work
• Skill in task analysis, use‑related risk analysis, protocol development, moderation, and root cause analysis
• Ability to translate observations into a compelling narrative with prioritized recommendations tied to risk and design decisions
• Confidence collaborating with clients and cross-functional teams, and a steady focus on a high-quality client experience
• Commitment to ethics and participant care, and a habit of meticulous documentation

• Required: experience managing and executing HF research according to IEC 62366‑1, IEC/TR 62366‑2, ANSI/AAMI HE75, and FDA guidance on Applying Human Factors and Usability Engineering to Medical Devices
• Master’s degree in a behavioral science or related field preferred, or comparable experience as a human factors practitioner, biomedical engineer, cognitive engineer, industrial designer, or similar
• 6 years of HF research experience, including 3 years leading complex studies or project teams

Our full-time team members enjoy many benefits and perks. Visit our benefits page to check them out!

• Paid vacation, sick days, personal days, and holidays
• Holiday office closure Dec 24-Jan 2
• Medical, vision, dental, disability, and life insurance
• 401K enrollment after completion of 3 months of service
• Monthly telecom reimbursement
• Fitness center membership at our Chicago and Downers Grove locations
• Flexible hours
• Professional training opportunities
• Philanthropy hours
• Shareholder opportunities
• Office dogs and free snacks
• Participate in team events and external activities

Applicants must be legally authorized to work in the United States without current or future employer sponsorship. Bold Insight does not sponsor employment visas.