What are the responsibilities and job description for the HVAC Dispatcher position at Bold City Heating and Air?
Bold City Heating and Air is Jacksonville's premium HVAC company!
Providing quality service is more than a job to us, it’s our passion. We’re looking for a reliable and organized HVAC Dispatcher to help us continue growing while keeping our customers and technicians running smoothly.
Please do not call office regarding job application status. If your qualifications meet job description, you will be contacted via email for phone interview.
Position
HVAC Dispatcher
Responsibilities
Monday to Friday
Occasional Saturdays or after-hours support during peak season
About Us
Bold City Heating and Air is a locally owned and operated HVAC company proudly serving Jacksonville and the surrounding areas. We are known for our integrity, fast service, and top-rated customer satisfaction.
About Bold City Heating & Air
Bold City Heating & Air is a family owned, state certified, heating and air conditioning company, located in Jacksonville, Florida. Our family has been in the HVAC service industry, in our hometown of Jacksonville, for two generations. What started as a one-truck operation and a vision to provide our community with quality and affordable heating and cooling services has grown into a full-team of HVAC experts with the same values and goals.
Providing quality service is more than a job to us, it’s our passion. We’re looking for a reliable and organized HVAC Dispatcher to help us continue growing while keeping our customers and technicians running smoothly.
Please do not call office regarding job application status. If your qualifications meet job description, you will be contacted via email for phone interview.
Position
HVAC Dispatcher
Responsibilities
- Answer incoming service calls in a professional, friendly manner
- Schedule and dispatch HVAC technicians based on availability and location
- Prioritize and assign jobs efficiently to maximize daily productivity
- Communicate clearly with customers regarding appointment times and technician status
- Update job statuses in our dispatching system in real time
- Coordinate emergency service calls and after-hours requests
- Support the office team with administrative tasks as needed
- 1 year of dispatching or scheduling experience (required)
- Experience with Service Titan scheduling/dispatch software (preferred)
- Strong multitasking and time management skills
- Excellent phone etiquette and customer service ability
- High attention to detail and strong organizational skills
- Must be reliable and comfortable working in a fast-paced environment
- Ability to match skilled technicians to every job
- Understanding of KPI's and HVAC revenue generating
- Competitive hourly pay bonuses
- Paid time off and holidays
- Growth opportunities and internal promotions
- Supportive, team-oriented work environment
- Employee discounts on services and equipment
Monday to Friday
Occasional Saturdays or after-hours support during peak season
About Us
Bold City Heating and Air is a locally owned and operated HVAC company proudly serving Jacksonville and the surrounding areas. We are known for our integrity, fast service, and top-rated customer satisfaction.
About Bold City Heating & Air
Bold City Heating & Air is a family owned, state certified, heating and air conditioning company, located in Jacksonville, Florida. Our family has been in the HVAC service industry, in our hometown of Jacksonville, for two generations. What started as a one-truck operation and a vision to provide our community with quality and affordable heating and cooling services has grown into a full-team of HVAC experts with the same values and goals.