What are the responsibilities and job description for the Client Service & Sales Representative position at Boland Trane Associates Inc & Boland Trane Services Inc?
Boland is a leading HVAC and building systems provider serving the DC, Maryland, and Northern Virginia region. We deliver sustainable, energy-efficient solutions to commercial, industrial, and institutional clients.
Why Boland:
- Named "Best Place to Work" by Washington Business Journal 19 times
- Industry leader in advanced HVAC technology
- Strong culture of training, growth, and support
Client Service Representative: Responsible for attaining sales revenue targets as assigned, processing client orders and responding to client inquiries, and/or questions regarding Boland Supply.
Job Type: Full-time
Workplace Type: Onsite
Office Location: Largo, MD
FLSA Status: Non-Exempt
What you will do:
- Will be trained on all store processes: sales, shipping and receiving, order staging, purchasing, warranty, basic HVAC
- Answer client calls, identifies parts and provides support to clients in a prompt and professional manner
- Identifies and processes client orders for HVAC parts, equipment, and supplies via the internet, fax, phone and over the counter
- Order required parts
- Responds to client's inquiries or questions regarding products
- Drives sales by actively making clients aware of product promotions
- Responsible for maintaining transactions via the cashbox/ drawer, checks and credit cards, as well as balancing at the end of the day
- Responsible for warranty administration
- Stocking and general appearance of the showroom.
- Maintains accurate inventory status by adhering to proper processes and procedures
- Prepares for and participates in physical inventory as scheduled
- Possesses knowledge of the product lines to be able to demonstrate and discuss with clients
- May load and unload shipment of parts, supplies, and equipment
- Handles emergency phone and client service duties after hours as necessary
- Flexibility to work overtime, as required
- Other duties as assigned
What we're looking for:
- High School diploma or equivalent experience and education required
- Able to operate a forklift
- Technical sales or related experience is a plus
- Experience with HVAC or related business preferred
- Must be able to maintain a very organized email inbox.
- Detail-oriented, quick learner, motivated, organized, great communication and writing skills.
- Problem solver, able to multitask, excellent interpersonal skills, client-focused, sales-driven
Physical Requirements:
- Regularly required to use hands to operate computer keyboard, phone, reach with hands and arms
- Frequently required to stand, walk, and sit
- Occasionally required to climb or balance, stoop, kneel, crouch, and crawl
- Specific vision abilities required by this job include close, distance, peripheral vision, depth perception, and ability to adjust focus
- Must regularly lift and/ or move up to 25lbs, frequently lift and/ or move up to 50lbs, and occasionally lift and/ or move more than 100lbs with a device
We offer:
- Excellent pay and benefits
- Great and supportive work environment
- Professional training and growth
- Generous educational assistance program
- Recognition and outstanding co-workers!
If you are interested in joining the Boland team, please apply through the company website: www.boland.com/careers
We want to hear from you!
Boland is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or veteran status. We comply with applicable federal laws, including Section 503 of the Rehabilitation Act and VEVRAA.
Salary : $19 - $24