What are the responsibilities and job description for the Call Center Agent position at Boise Transport Services LLC?
We are seeking a friendly and professional Call Center Agent to join our team in North Canton, Ohio.
Responsibilities include:
- Handling inbound and outbound customer calls with a focus on providing exceptional service
- Addressing customer inquiries, resolving issues, and documenting interactions accurately
- Maintaining a positive attitude and building rapport with customers
- Assisting with order processing, billing, and account management as needed
- Following company protocols and guidelines to ensure customer satisfaction
Skills needed:
- Excellent communication and active listening skills
- Strong problem-solving abilities
- Ability to multitask and stay organized in a fast-paced environment
- Basic computer literacy and familiarity with CRM systems
Benefits include competitive pay, health insurance options, paid time off, and opportunities for growth. Join our team and help us deliver outstanding customer support!
