Department Manager, Front End Boise

Are you a dynamic leader who thrives in a fast-paced environment and loves creating exceptional customer experiences from the Front End outward?

Join our team and oversee the full operation of our Front End, ensuring smooth checkout flow, outstanding service, engaged staff, and efficient daily operations that reflect the Co-op’s values.

Responsibilities and Duties

• Manage hiring, training, scheduling, and performance of Front End staff to ensure strong coverage and high-quality service.
• Lead the department in achieving sales, labor, and margin goals set by Senior Leadership, focusing on efficiency, quality, and productivity.
• Provide leadership, coaching, and accountability that uphold Co-op values and deliver world-class customer service.
• Ensure compliance with all cash handling procedures, check receiving, alcohol regulations, and operational policies.
• Monitor cashier accuracy, safe balancing, and daily deposits to maintain financial integrity.
• Promote membership sign-ups, Round Up donations, and customer engagement in Co-op programs while modeling exceptional service.
• Oversee department cleanliness and organization, including the Front End, foyer, eating areas, and restrooms.
• Collaborate with other department leaders to support store-wide operations, promotions, and events.
• Prepare and communicate daily huddles, assign registers and tasks, and ensure efficient and smooth shifts.
• Attend meetings, communicate company goals and safety practices, and take on new responsibilities as needed to support department success.

Qualifications and Skills

• Strong interpersonal and relationship-building skills.
• Excellent communication abilities that foster a welcoming experience for customers and staff.
• Ability to handle complex issues, employee concerns, and operational challenges with fairness and professionalism.
• Leadership courage and accountability to maintain high standards and strong team performance.
• Comprehensive knowledge of Front End operations with the ability to anticipate needs and resolve issues proactively.
• Ability to work efficiently in a fast-paced environment and adapt to shifting priorities.
• Calm, objective approach to problem-solving and decision-making under pressure.
• Self-motivation, attention to detail, and commitment to quality and productivity.
• Flexibility to work early mornings, evenings, weekends, and holidays as needed.
• Sound judgment and decision-making aligned with Co-op values.

Education and Experience

• High school diploma or equivalent.
• 3 years of experience as a Department Manager in a retail environment required.
• Must successfully complete a criminal background check.

Physical Demands
This position requires sufficient physical ability and mobility to work in a grocery store setting, including standing or sitting for prolonged periods, occasional stooping, bending, kneeling, crouching, reaching, twisting, and lifting up to 50 lbs. Repetitive hand and arm movements, use of step stools or ladders, and proper PPE when using appliances and equipment are required.

Working Environment
Work is performed primarily in a grocery store setting with extensive public contact and frequent interruptions.

It is the policy of Boise Co-Op that qualified individuals with disabilities are not discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is further the policy of Boise Co-Op to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. Boise Co-Op is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the HR Department by phone at (208) 472-4507.

Boise Co-op is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status, or any other protected category under applicable state/federal law. The Boise Co-op participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.