Technical Support Analyst

Company Information:

Boise Cascade has been in the business of manufacturing wood products and distributing building materials for decades. Today we're one of the largest manufacturers of plywood and engineered wood products in North America – and the only wholesale stocking distributor for building products that can service the entire United States. Our broad national footprint provides opportunities in many career fields including sales, technical design/drafting, engineering, maintenance, I/T, administrative, production, warehousing, distribution and CDL truck driving. We’re invested in cultivating a respectful workplace culture that attracts, connects, grows, and retains a talented workforce – one where everyone feels seen, heard, and valued. Our people-centered approach to associate experience and engagement is rooted in our Core Values. Because our business is built on relationships, our associates are critical to our success. And we're committed to investing in them. That's why we offer a comprehensive benefits package designed to have a positive impact on all areas of your life – from health and well-being, career, and community, to financial security and personal safety, with many benefits beginning on your first day of employment. We call it, Total Rewards. Here's a snapshot of what we offer:

Our Benefits:

• Medical Prescription Drug
• Dental Vision
• Flexible Spending Accounts (Healthcare Dependent Care)
• 401(k) Retirement Savings with company contribution
• Paid Time Off (20 days per year)
• Paid Holidays (10 per year)
• Paid Parental Leave (6 weeks)
• Life Insurance

Responsibilities:

• Provide end user support with desktop computing solutions, collaboration, system configuration, and training to optimize employee productivity.
• Collaborate with end users to assess needs and develop more efficient and effective utilization of desktop computing solutions and company applications.
• Solve end user inquiries that arise during day-to-day computing.
• Provides support services to internal and external users of the organization's systems.
• Utilize help desk ticketing system Coordinate problem identification & resolution with other IT functions.
• Provide technical analysis, installation, maintenance, and modification of end user operating system and desktop software.
• Provides analysis and project management (plan, test, document, and implement) for projects that may cross over several departments (i.e. enterprise-wide printing and imaging program).
• Determine best desktop operating system and application software settings to ensure hardware/software compatibility.
• Evaluates and recommends new desktop devices, collaboration tools, software products and operating systems.
• Installs, tests, implements and supports the resulting new environment/equipment.
• Develop documentation and learning aids for end-users.
• Design, implement, and maintain server (Microsoft Server 2012 – 2022) and application enterprise systems, and asset management for end users devices.
• Implements (configure, test, deploy) and manages video conferencing infrastructure.
• Maintain/troubleshoot LAN/WAN environment (strong understanding of VLAN’s, layer 2 switching/layer 3 routing) Install/maintain/troubleshoot CAT5e/CAT6/Fiber Optic cabling infrastucture.
• Demonstrate strong commitment to safety, quality, environmental awareness, and continuous process improvement.
• Perform other duties and responsibilities as assigned.

Basic Qualifications:

• Associate's degree in (IT) Information Technology, (IS) Information Systems, or closely related field
• 2 years working experience in IT environment

Preferred Qualifications:

• Experience working in OT/ICS environment
• Experience with VMWare Experience with Cisco IOS
• CompTIA A Certification Network Certification
• CCNA Certification
• Microsoft Certifications

Compensation: $52,000-$78,000

Salary : $52,000 - $78,000